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Personal Finance
Sierra recalls popular game
January 21, 1999: 6:08 p.m. ET

Sierra Sports yanks Football Pro 99 after broad-based consumer complaints
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NEW YORK (CNNfn) - Computer gaming company Sierra Sports has recalled the latest entry in one of its most popular lines games for what it calls "errors in the program's code."
     NFL Football Pro '99, which shipped to retailers just four weeks ago, has been pulled from retail shelves and the company is offering consumers who bought it a full refund and a free Sierra game of their choice.
     "We knew the potential for this product but we let the impending end of the football season influence our decision process. We figuratively 'dropped the ball,'" David Grenewetzki, Sierra's president, said in a statement. "With this recall action we hope we can convey our intention to do right by our customers."

Football Pro 99
    
Screen shot from NFL Football Pro 99

     While the company plans to announce the recall on the game's Web page and inform gamers via newsgroups, reaching them all will be impossible. And some dedicated gamers undoubtedly will choose against returning the game.
     To service those customers, Sierra says it will issue them a $20 rebate toward the purchase of Football Pro 2000, the planned next version in the series, and a company T-shirt. In addition, the company plans to issue a series of patches in an attempt to fix the errors. Those customers also will be asked to test new versions of the game. Football Pro 2000 is scheduled to be released in August 1999.
     Since its release, NFL Football Pro 99 has been the subject of tremendous fan criticism for numerous game play errors.
     Sierra's move follows recent recalls by several computer gaming companies.
     Bungie Software was forced to recall copies of Myth II in December after it learned of a virus encoded in the game's uninstall function that could render PCs inoperable.
     MGM Interactive was forced to replace copies of WarGames last August, after it learned that the game's electronic registration program was infected with the Win32/Marburg.a virus.
     Electronic Arts recalled the PlayStation version of Tiger Woods PGA Tour after the company learned of the presence of an unauthorized offensive cartoon on the disk.Back to top

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