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No luck for online brokers
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March 17, 1999: 7:40 p.m. ET
E*Trade, Schwab systems suffer brief shutdowns
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NEW YORK (CNNfn) - E*Trade and the Charles Schwab Corp. suffered access problems Wednesday shortly after the market opened.
E*Trade (EGRP) spokeswoman Lisa Nash said the company received some intermittent phone calls from customers unable to access the trading page.
"It was only a short period of time," she said. "We dealt with it on a one-by-one basis. It wasn't like we had an across-the-board issue."
Nash did not give a specific number of complaints the company received or how long the problems persisted.
"Our customers had some issues," she said. "We addressed them and got on with the day."
Tracey Gordon, spokeswoman for Charles Schwab (SCH), said the company's site was down from about 10 a.m. until 10:15 a.m. ET. She said Schwab has not yet determined the cause of the problem.
Service has become a major issue for online brokers. The Securities and Exchange Commission recently said it was stepping up its oversight of online brokerages following a rise in customer complaints.
E*Trade was down 11/16 at 56-3/16 in Wednesday afternoon trading. Schwab was down 1-7/8 at 86-5/8. 
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Charles Schwab
E*Trade
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