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eBay site crashes again
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August 6, 1999: 8:35 p.m. ET
Virtual auction house suffers another outage; no service since early morning
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NEW YORK (CNNfn) - Online auctioneer eBay Inc. suffered another massive outage of its Web site Friday, the latest in a series of technical missteps for one of the leading e-commerce firms.
The company said the entire site crashed at approximately 7:30 a.m. ET and last for more than nine hours. Shortly after 5:30 p.m., technicians were able to restore some operations but the search function was still not completely restored.
In an interview with CNNfn Friday, eBay President and Chief Executive Officer Meg Whitman said the company is experiencing "growing pains" and acknowledged the auction firm still has some "incremental work to do" in order to protect against outages.
She said eBay would extend all auctions that were due to end between the time of the outage and the time at which service was restored and the company would also refund all listing fees for those auctions.
eBay's most recent troubles occurred in June, when millions of potential bidders were left hung out to dry due to a near 22-hour site failure. That incident cost the company $3.9 million in second-quarter revenue as the company issued refunds and extensions to its customers.
eBay shares tumbled 7-1/2 to 85-3/8 in afternoon trade.
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eBay
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