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Commentary > The Dobbs Report
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Merrill's new focus: email
Lou Dobbs on how nation's No. 1 brokerage is focusing on what's really crucial.
October 3, 2002: 11:25 AM EDT
By Lou Dobbs, Lou Dobbs Moneyline

NEW YORK (CNN/Money) - Some days I have to admit I marvel at Wall Street. In fact, nearly every day.

Today, I marveled at Merrill Lynch's ability as an organization to focus on the really important things. Merrill, with economic recovery in jeopardy, markets collapsing, job cuts in the offing, and corporate criminals being rounded up, has found time to focus on something far more threatening: email.

CNN today obtained a memo from Chairman David Komansky and President Stan O'Neal to Merrill employees announcing the beginning of a mandatory, firm-wide email training program that begins this month.

Remembering that Merrill paid $100 million to settle analyst conflict of interest charges brought by New York Attorney General Eliot Spitzer largely on the basis of emails, it's easy to understand their concern.

They point out that email carries with it very real risks. I wonder if they were thinking about that $100 million?

They also point out to their employees that unlike a telephone conversation, your email is retained. I wonder what they are recommending here?

And they suggest that each Merrill employee before sending an email ask, " How would I feel if this message appeared on the front page of a newspaper, was given to my client or I had to explain it in court or to a regulator.?" That can certainly be interpreted a number of ways.

And it's probably good counsel. But they sent this memo to all Merrill employees by ... you guessed it, email.  Top of page




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Most stock quote data provided by BATS. Market indices are shown in real time, except for the DJIA, which is delayed by two minutes. All times are ET. Disclaimer. Morningstar: © 2018 Morningstar, Inc. All Rights Reserved. Factset: FactSet Research Systems Inc. 2018. All rights reserved. Chicago Mercantile Association: Certain market data is the property of Chicago Mercantile Exchange Inc. and its licensors. All rights reserved. Dow Jones: The Dow Jones branded indices are proprietary to and are calculated, distributed and marketed by DJI Opco, a subsidiary of S&P Dow Jones Indices LLC and have been licensed for use to S&P Opco, LLC and CNN. Standard & Poor's and S&P are registered trademarks of Standard & Poor's Financial Services LLC and Dow Jones is a registered trademark of Dow Jones Trademark Holdings LLC. All content of the Dow Jones branded indices © S&P Dow Jones Indices LLC 2018 and/or its affiliates.