CNN/Money 
graphic
News > Companies
graphic
Walmart.com looking to stir things up
Head of online unit says he doesn't want to be another Amazon but he has big plans for the site.
October 30, 2003: 3:52 PM EST
By Parija Bhatnagar, CNN/Money Staff Writer

NEW YORK (CNN/Money) - Walmart.com CEO John Fleming says he doesn't want to be another Amazon.com, but he does want to stir things up at the online unit of the world's No. 1 retailer.

graphic
graphic graphic graphic
graphic
Walmart.com CEO John Fleming talks about the company's holiday strategy and future plans for its online unit.

premium content Play video
(Real or Windows Media)
graphic
graphic

"We've been asked what our single biggest challenge is. I said our single biggest opportunity is building brand awareness," Fleming said in an interview with CNN/Money Wednesday.

Fleming said the company's latest initiative to revamp the unit is about providing more information, broadening its product assortment and improving service to its customers.

"Wal-Mart overall is great at building the business primarily through organic growth but not necessarily at marketing," he added. "The last couple of years, we [Walmart.com] have had our heads down building infrastructure. It's time to look up and get some action."

The revamped site will now let customers select and buy products online and pick them up at a Wal-Mart store, including digital cameras, contact lenses, tires and pharmacy products.

Fleming was in New York to meet and greet reporters and editors, his first such visit since he assumed the role of chief executive last November. Prior to that, he was Walmart.com's senior vice president of merchandising.

After admitting to Walmart.com's shaky beginnings -- the unit was first launched in 1996, relaunched in January 2000 as a joint venture and subsequently fully acquired by Wal-Mart -- Fleming said now it's all about staying the course.

"We have the potential to grow very large. We're averaging 3.5 million users a week and expect to grow to 11 million a week during the holidays," he said. "E-commerce sales overall are expected to increase 19 percent within the next five years. We think we'll grow faster than that."

He declined to discuss sales or financial results for the online operation.

"This is still a test run for us," said Fleming. "We're looking for opportunities to grow and cut costs." That includes expanding the online furniture category and making the new online DVD rental service more competitive.

"This doesn't mean we're taking a shot at Netflix (NFLX: Research, Estimates)," he said, referring to Walmart.com's main rival in the space. The 5-year-old DVD-rental company based in Los Gatos, Calif., has more than 1 million subscribers.

YOUR E-MAIL ALERTS
Wal-Mart
Amazon.com

"The way we see it, the DVD rental service was simply the missing piece for our customers," Fleming said. "We were already selling DVDs, DVD players and recorders."

Nevertheless, Walmart.com is already challenging Netflix's price structure, offering unlimited service for $15.54 a month, compared to Netflix's $19.95 monthly charge for a similar service.

"We're always looking at what the competition is doing," said Fleming. "But do we want to become like Amazon? No. Amazon is an online shopping mall. It benefited from building a great asset early in the game. We're about store integration and expanding the customer reach to Wal-Mart stores."

Wal-Mart (WMT: Research, Estimates) stock edged lower in New York Stock Exchange trading.  Top of page




  More on NEWS
JPMorgan dramatically slashes Tesla's stock price forecast
Greece is finally done with its epic bailout binge
Europe is preparing another crackdown on Big Tech
  TODAY'S TOP STORIES
7 things to know before the bell
SoftBank and Toyota want driverless cars to change the world
Aston Martin falls 5% in its London IPO




graphic graphic

Most stock quote data provided by BATS. Market indices are shown in real time, except for the DJIA, which is delayed by two minutes. All times are ET. Disclaimer. Morningstar: © 2018 Morningstar, Inc. All Rights Reserved. Factset: FactSet Research Systems Inc. 2018. All rights reserved. Chicago Mercantile Association: Certain market data is the property of Chicago Mercantile Exchange Inc. and its licensors. All rights reserved. Dow Jones: The Dow Jones branded indices are proprietary to and are calculated, distributed and marketed by DJI Opco, a subsidiary of S&P Dow Jones Indices LLC and have been licensed for use to S&P Opco, LLC and CNN. Standard & Poor's and S&P are registered trademarks of Standard & Poor's Financial Services LLC and Dow Jones is a registered trademark of Dow Jones Trademark Holdings LLC. All content of the Dow Jones branded indices © S&P Dow Jones Indices LLC 2018 and/or its affiliates.

Most stock quote data provided by BATS. Market indices are shown in real time, except for the DJIA, which is delayed by two minutes. All times are ET. Disclaimer. Morningstar: © 2018 Morningstar, Inc. All Rights Reserved. Factset: FactSet Research Systems Inc. 2018. All rights reserved. Chicago Mercantile Association: Certain market data is the property of Chicago Mercantile Exchange Inc. and its licensors. All rights reserved. Dow Jones: The Dow Jones branded indices are proprietary to and are calculated, distributed and marketed by DJI Opco, a subsidiary of S&P Dow Jones Indices LLC and have been licensed for use to S&P Opco, LLC and CNN. Standard & Poor's and S&P are registered trademarks of Standard & Poor's Financial Services LLC and Dow Jones is a registered trademark of Dow Jones Trademark Holdings LLC. All content of the Dow Jones branded indices © S&P Dow Jones Indices LLC 2018 and/or its affiliates.