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Hyundai scores well in value survey
Improved customer impression of quality helps Korean automaker rank No. 2 behind Lexus.
October 5, 2004: 5:26 PM EDT

The 2004 Total Value Awards
Category Model TVI Score
Small car Hyundai Elantra 780
Compact car Toyota Prius 815
Mid-size car (tie) Hyundai XG 350 779
Mid-size car (tie) Acura TSX 778
Larger car Mercury Marauder 720
Sporty coupes under $25,000 Mini Cooper 813
Sports cars over $25,000 Mercedes Benz C-Class Coupe 779
Medium specialty cars (tie) Honda Accord Coupe 755
Medium specialty cars (tie) Chevrolet Monte Carlo 754
Near-luxury cars Mercedes Benz C-Class Sedan 798
Luxury cars Lexus LS 430 799
Convertibles under $30,000 Volkswagen New Beetle Convertible 735
Convertibles over $30,000 (tie) Cadillac XLR 784
Convertibles over $30,000 (tie) Lexus SC 430 784
Minivan Kia Sedona 731
Small SUV Hyundai Santa Fe 752
Medium SUV Toyota 4Runner 747
Large SUV Toyota Sequoia 711
Near luxury SUV Lexus RX 330 789
Luxury SUV Lexus GX 470 746
Compact pickup Nissan Frontier 699
Full-size pickup Ford F-150 723
Heavy duty pickup Dodge Ram 2500/3500 722
Source: Strategic Vision

NEW YORK (CNN/Money) - Cars made by Korea's Hyundai have been rated as among the best values because of improved customer opinion of its quality, according to a survey.

The survey of 69,000 car buyers, conducted by consulting firm Strategic Vision, said the once-maligned brand is rated as No. 2 in perceived value, behind only luxury auto brand Lexus. In the 2003 survey, Hyundai had the best value ranking of any brand under $30,000, but it trailed four different luxury brands -- Lexus, Audi, BMW and Mercedes Benz -- to have the No. 5 ranking overall.

Daniel Gorrell, vice president of the automotive practice for Strategic Vision, said Hyundai was helped by both the improved impression of quality as well as a long warranty. The automaker has always made relatively low-priced vehicles, but in the past quality concerns hurt customers' view of its quality.

According to Gorrell, the brand that used to be the butt of jokes has made an impressive comeback in popular perception.

"A lot of time when you have a bad reputation, it's hard to come back," he said.

The survey was not good news for U.S. automakers. General Motors Corp. (GM: Research, Estimates)'s Cadillac, which tied for seventh with Honda, was the only U.S. nameplate to make the top 10 list, although Swedish automaker Volvo, which is owned by Ford Motor Co. (F: Research, Estimates), ranked tied for tenth with Audi.

U.S. automakers have offered larger and larger incentives such as cash back or zero-interest financing to move their vehicles, but Gorrell said that buyers only believe those offers only price the vehicles where they should be.

CORRECTION
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The story that originally appeared Monday erroneously gave Hyundai's overall value ranking on a survey by consulting firm Strategic Vision. We regret the error.

"The domestics continue having an image problem," said Gorrell. "They trail import manufacturers on expectations of reliability, durability and resale value, suggesting buyers have a lower sense of trust in these brands that forces domestics into the incentive game to sell their vehicles."

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In terms of overall corporate ratings, Hyundai trails only Honda Motor Co., which produces both Honda and Acura brands. Toyota, which produces the Toyota, Lexus and Scion brands, ranked No. 3, while General Motors Corp., Ford Motor Co. and Chrysler Group finished in the last three positions of the eight-corporation ranking by the survey.  Top of page




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Most stock quote data provided by BATS. Market indices are shown in real time, except for the DJIA, which is delayed by two minutes. All times are ET. Disclaimer. Morningstar: © 2018 Morningstar, Inc. All Rights Reserved. Factset: FactSet Research Systems Inc. 2018. All rights reserved. Chicago Mercantile Association: Certain market data is the property of Chicago Mercantile Exchange Inc. and its licensors. All rights reserved. Dow Jones: The Dow Jones branded indices are proprietary to and are calculated, distributed and marketed by DJI Opco, a subsidiary of S&P Dow Jones Indices LLC and have been licensed for use to S&P Opco, LLC and CNN. Standard & Poor's and S&P are registered trademarks of Standard & Poor's Financial Services LLC and Dow Jones is a registered trademark of Dow Jones Trademark Holdings LLC. All content of the Dow Jones branded indices © S&P Dow Jones Indices LLC 2018 and/or its affiliates.