SAN FRANCISCO (BUSINESS 2.0) - The MPAA has been caught making an unauthorized copy of a film submitted to it for rating. "Making copies of motion pictures without the consent of the copyright owners is illegal" is the MPAA's official stance on movie duplication -- but an MPAA spokesperson admitted that the organization copied "This Film Is Not Yet Rated" "because it had implications for our employees." Filmmaker Kirby Dick, whose work looks at the MPAA's ratings process, had specifically instructed the MPAA not to make any copies.

Dell support not so supportive

Dell CEO Kevin Rollins has promised that he's fixed the PC maker's technical support operations. But every week, it seems, some blogger reports an experience that belies his claims. The latest is Jeff Matthews, who swears he'll never buy another Dell after his experience.

Netflix plays both sides in next-gen DVD battle

HD-DVD? Blu-Ray? Whichever format you prefer, Netflix stands ready to ship discs to you. While the new optical-video formats' technical incompatibilities bedevil Silicon Valley and Hollywood, Netflix's business doesn't change: It will still just drop a disc into an envelope and send it through the mail. Because Netflix ships from large warehouses, it won't face the challenge retail video-rental stores have of finding shelf space for the two formats.

No Xbox for you!

Supplies of Microsoft's Xbox 360 remain short, and as a result, sales aren't matching the pace set by the original Xbox back in 2001. Retailers like Circuit City are even holding back on advertising the new videogame console, for fear they won't have any in hand for shoppers. The shortage is expected to last until spring -- a dangerous delay, since that's when Sony's new console is expected.

On Tuesday's Browser: Yahoo! is happy to be number 2; Google News is out of beta, and more.