Our Terms of Service and Privacy Policy have changed.

By continuing to use this site, you are agreeing to the new Privacy Policy and Terms of Service.

Foreclosure hotline looks for help

Overwhelmed with calls, one agency that tries to help people keep their homes is putting up a help wanted sign.

Subscribe to Companies
google my aol my msn my yahoo! netvibes
Paste this link into your favorite RSS desktop reader
See all CNNMoney.com RSS FEEDS (close)
By David Goldman, CNNMoney.com staff writer

Mortgage Rates
30 yr fixed 3.85%
15 yr fixed 2.97%
5/1 ARM 3.13%
30 yr refi 3.96%
15 yr refi 3.07%

Find personalized rates:
 

Rates provided by Bankrate.com.

NEW YORK (CNNMoney.com) -- A month after the Bush Administration announced a plan to help troubled homeowners, one foreclosure counseling agency is looking for some help of its own.

"[We have] plans to hire new managers, counselors and customer service reps to handle increased demand for our services," said Scott Scredon, Director of Public Relations for Consumer Credit Counseling Service of Greater Atlanta. CCCS plans to hire about 130 new staff members.

"Just more than 400,000 people utilized CCCS of Greater Atlanta in 2007, but we project there will be more than 600,000 this year," he said. "Of course, the largest demand is for counselors to help people avoid foreclosure."

In a plan to help over one million Americans facing foreclosure on their homes, the Bush Administration unveiled a foreclosure relief plan in December, which included a five-year freeze of interest rates for borrowers current with their monthly payments. The plan was intended to streamline the mortgage modification process for many distressed borrowers.

As part of the plan, homeowners facing foreclosure were pointed to the Hope Now Alliance - a coalition of nonprofits, lenders, and investors, of which CCCS is a part. After the plan was announced, calls into the HOPE hotline skyrocketed, according to Homeownership Preservation Foundation.

The foundation, which runs the hotline, said it handles about 1,500 calls per day with jumps of up to 3,000 per day after major media coverage.

Scredon said that since the rate freeze, CCCS has received such a large increase in calls, that it had to limit its services only to customers who were delinquent on their mortgage payments, referring other customers who were not delinquent to their own lenders.

According to Scredon, the Homeownership Preservation Foundation refers clients in all 50 states to CCCS of Greater Atlanta, which has 18 offices in four states. Approximately 45 of the new positions are for housing managers and counselors.

CCCS and five other non-profit mortgage foreclosure counseling agencies provide services through a the 24-hour Hope Now Alliance hotline (1-888-995-HOPE). The hotline provides homeowners with over-the-phone foreclosure-prevention counseling. To top of page

Photo Galleries
Google's logos through the years Google changed its logo for the fifth time in 17 years this week. Here's what the old ones looked like. More
How much you should have saved for retirement right now Joe is 50 years old and makes $70,000 a year. He should already have $364,000 saved for retirement. Are you on track? More
The stock market's wild week in 6 pictures It was the wildest week in stocks in recent memory. Here's photos and CNNMoney's tweets of reactions to the panicked selling on Monday and Tuesday, which gave way to a mad buying scramble on Wednesday and Thursday. And then...a selloff on Friday again. More
Sponsors