Sam's Club cuts 11,000 jobs

By Ben Rooney, staff reporter


NEW YORK (CNNMoney.com) -- Sam's Club is cutting more than 11,000 jobs as the struggling Wal-Mart unit faces increased competition from rival warehouse retail chains.

The Bentonville, Ark.-based company announced Sunday it will eliminate 10,000 jobs, or about 10% of its workforce, as part of a plan to turn over its product-demonstration program to Shopper Events, an outside marketing firm. The majority of the job cuts will be part-time workers, Sam's Club said.

Shopper Events is expected to hire "roughly the same number of people" and all current Sam's Club workers will have the opportunity to apply, said Brian Cornell, Sam's Club chief executive, in a memo to employees

The announcement comes weeks after the company closed 10 stores nationwide and eliminated 1,500 jobs.

Taken together, the job cuts are the largest in Wal-Mart's history, according to retail consulting firm Customer Growth Partners. "Based on our records, it's the biggest ever," said CGP president Craig Johnson.

But the moves could help Sam's Club, which has been Wal-Mart's (WMT, Fortune 500) weakest performing unit, recover from a years-long slump, Johnson said.

"We think this is a cost savings move, as well as something that could improve customer service," he said.

Cornell, who was named CEO of Sam's Club in March, said Shopper Events will oversee an "enhanced" product demo program called Tastes and Tips. "Our demos can be a competitive advantage and we want to take this member experience to the next level."

Johnson said that product sampling, typically involving free food, has become an important marketing tool for retailers like Sam's Club, where food and consumables can account for half of overall sales.

Sam's Club has struggled to keep up with rival warehouse clubs Costco (COST, Fortune 500) and BJ's Wholesale Club (BJ, Fortune 500), which have gained popularity with families on a budget by offering wider merchandise assortments and smaller packages.

By contrast, Sam's Club typically caters to small-business owners.

Some industry analysts have questioned this focus because small businesses have been disproportionately hurt by the recession.

But Cornell told reporters in June that he doesn't think Sam's Club is too dependent on small-business customers. "Today, the small-business customer needs us more than ever." To top of page

Frontline troops push for solar energy
The U.S. Marines are testing renewable energy technologies like solar to reduce costs and casualties associated with fossil fuels. Play
25 Best Places to find rich singles
Looking for Mr. or Ms. Moneybags? Hunt down the perfect mate in these wealthy cities, which are brimming with unattached professionals. More
Fun festivals: Twins to mustard to pirates!
You'll see double in Twinsburg, Ohio, and Ketchup lovers should beware in Middleton, WI. Here's some of the best and strangest town festivals. Play
Index Last Change % Change
Dow 15,303.10 8.60 0.06%
Nasdaq 3,459.14 -0.28 -0.01%
S&P 500 1,649.60 -0.91 -0.06%
Treasuries 2.01 -0.01 -0.59%
Data as of 8:50pm ET
Company Price Change % Change
Bank of America Corp... 13.24 0.03 0.23%
General Electric Co 23.53 -0.13 -0.55%
Pfizer Inc 29.04 -0.07 -0.24%
Microsoft Corp 34.27 0.12 0.35%
Intel Corp 23.92 -0.13 -0.53%
Data as of May 24
Sponsors

Sections

The fuss over Apple's complex strategies to avoid taxes put the corporate tax code on display in all its convoluted glory this week. More

The 79 tornadoes that hit over three days in 10 states caused billions in losses, with most of damage concentrated in Moore, Oklahoma. More

Vermont, a patent-rich state, is cracking down on so-called "patent trolling," a growing problem for entrepreneurs nationwide. More

New residents are flocking to these 10 cities, which added the largest number of people between July 2011 and July 2012, according to Census Bureau. More

Market indexes are shown in real time, except for the DJIA, which is delayed by two minutes. All times are ET. Disclaimer LIBOR Warning: Neither BBA Enterprises Limited, nor the BBA LIBOR Contributor Banks, nor Reuters, can be held liable for any irregularity or inaccuracy of BBA LIBOR. Disclaimer. Morningstar: © 2013 Morningstar, Inc. All Rights Reserved. Disclaimer The Dow Jones IndexesSM are proprietary to and distributed by Dow Jones & Company, Inc. and have been licensed for use. All content of the Dow Jones IndexesSM © 2013 is proprietary to Dow Jones & Company, Inc. Chicago Mercantile Association. The market data is the property of Chicago Mercantile Exchange Inc. and its licensors. All rights reserved. FactSet Research Systems Inc. 2013. All rights reserved. Most stock quote data provided by BATS.