NEW YORK (CNN) -- According to a new study from Forrester Research, some of the nation's biggest banks have some of the worst performance when it comes to customer service.
The research firm asked consumers whether their bank or firm does the best for the customer, not what's best for them.
Here's a list of the bottom seven:
HSBC told CNN that they "Take customer feedback very seriously and providing superior service to their customers is an essential part of HSBC Bank's core business values." They say they are working with Forrester to fully understand this year's survey results.
Remember that the survey included all sorts of financial institutions -- from banks to insurers, to individual financial advisers.
Here's the list of those financial institutions that scored well:
So if you want to break up with your bank and switch to a new on, there are some things to keep in mind.
First off, make sure you know the fees your new bank will charge, whether it's a monthly charge for maintaining your checking account or penalty fees for overdrafts
Be sure that your new bank's ATM network is convenient for you.
Next, take extra special care with any automatic transfers or automatic bill payment that you do. It's easy to overdraft your account when switching providers.
And finally, ask for help.
If you're thinking of switching, ask a rival institution what they might do for you to entice you to switch banks.
Some even have 'kits' to help you manage the process more effectively
|Overnight Avg Rate||Latest||Change||Last Week|
|30 yr fixed||3.87%||3.83%|
|15 yr fixed||3.17%||3.18%|
|30 yr refi||3.90%||3.85%|
|15 yr refi||3.16%||3.17%|
Today's featured rates:
More than 5% of DACA recipients have started their own businesses since enrolling the program, according to a recent survey. More
There will likely be one more rate hike from the Federal Reserve in 2017 before chairwoman Janet Yellen steps down. More
Students are checking the price between classes, workers are trading as they line up for coffee, and grandparents are playing the market at home. More
In 1998, Ntsiki Biyela won a scholarship to study wine making. Now she's about to launch her own brand. More
The Senate's proposed tax plan preserves the adoption tax credit. More