Nestlé: Tailoring products to local niches

nestle.top.jpg By Beth Kowitt, writer-reporter


FORTUNE -- Nestlé: Famous maker of chocolate, coffee -- and the world's biggest producer of halal food for Muslims? Another surprise: that the company managed to gain market share in most business segments in a recession -- largely because of the scope of its offerings. Nestlé isn't just the biggest producer of halal food (which conforms with Islamic dietary law) in the world; it's the biggest producer of food, period (ahead of Kraft), with 2009 revenue of $99 billion. While its scale is enormous -- 1.2 billion people buy its products daily, and 28 of its brands bring in more than 1 billion Swiss francs (about $870 million) annually -- one of its strengths is not thinking like a behemoth.

Nestlé knows how to tailor products to local niches while leveraging its size. What Evolution Securities analyst Warren Ackerman calls its "glocal" approach has landed it at the No. 1 spot in its category on Fortune's World's Most Admired Companies list every year but one since 1998.

Company snapshot
HEADQUARTERS: Vevey, Switzerland
EMPLOYEES: 278,000
BRANDS: 6,000
THE BUSINESS: The world's largest food manufacturer, with brands ranging from PowerBar to Jenny Craig, sells its products in more than 140 countries.

That mindset has created items like Nescafé with creamer and sugar included, useful in places lacking refrigeration, and a huge range of products targeted to subgroups like Hispanics in the U.S. "That's why we don't have two factories -- we have 450," CEO Paul Bulcke tells Fortune. "We empower our people to make consumer-relevant decisions as close as possible to the markets."

It helps that Nestlé spent nearly $2 billion on R&D last year. Along with new products, the company is expert at what it calls "renovation," or refreshing existing brands. (Cherry Raisinets, anyone?) Nestlé's research also helped it realize that health and nutrition were the future long before most of us had heard of probiotic yogurt. Its 60/40+ strategy means that, when testing a new product, it wants consumers to prefer its products over its competitors' six out of 10 times, and that it wants them to have added nutrition (the plus). As for the recent acquisition of Kraft's frozen pizza business? "There's no unhealthy food," asserts Bulcke. "There are unhealthy diets."

True or not, the diversity of Nestlé's portfolio helped it weather the storm last year. The company has offerings within every price point, such as Deer Park and San Pellegrino waters and Dreyer's Edy's and Häagen-Dazs ice cream, allowing even those that trade down to remain within the Nestlé fold without even realizing it.  To top of page

7 things to know before the bell
Right Now

Just the hot list include
Frontline troops push for solar energy
The U.S. Marines are testing renewable energy technologies like solar to reduce costs and casualties associated with fossil fuels. Play
25 Best Places to find rich singles
Looking for Mr. or Ms. Moneybags? Hunt down the perfect mate in these wealthy cities, which are brimming with unattached professionals. More
Fun festivals: Twins to mustard to pirates!
You'll see double in Twinsburg, Ohio, and Ketchup lovers should beware in Middleton, WI. Here's some of the best and strangest town festivals. Play
Key to NBA's success? Embracing tech
NBA Commissioner David Stern says the basketball league is looking to expand its use of technology to improve gameplay and increase its audience. Play
Selling Roy Rogers' former ranch
With 67 acres of land and room for 150 horses, the former ranch of the 'King of the Cowboys' sold at auction for $640,000. Play
Track testing tires to find the best
Find out how TireRack tests and reviews tires and why choosing the right ones for your car is so important. Play
Company Price Change % Change
Ford Motor Co 8.29 0.05 0.61%
Advanced Micro Devic... 54.59 0.70 1.30%
Cisco Systems Inc 47.49 -2.44 -4.89%
General Electric Co 13.00 -0.16 -1.22%
Kraft Heinz Co 27.84 -2.20 -7.32%
Data as of 2:44pm ET
Index Last Change % Change
Dow 32,627.97 -234.33 -0.71%
Nasdaq 13,215.24 99.07 0.76%
S&P 500 3,913.10 -2.36 -0.06%
Treasuries 1.73 0.00 0.12%
Data as of 6:29am ET
Sponsors

Sections

Bankrupt toy retailer tells bankruptcy court it is looking at possibly reviving the Toys 'R' Us and Babies 'R' Us brands. More

Land O'Lakes CEO Beth Ford charts her career path, from her first job to becoming the first openly gay CEO at a Fortune 500 company in an interview with CNN's Boss Files. More

Most stock quote data provided by BATS. Market indices are shown in real time, except for the DJIA, which is delayed by two minutes. All times are ET. Disclaimer. Morningstar: © 2018 Morningstar, Inc. All Rights Reserved. Factset: FactSet Research Systems Inc. 2018. All rights reserved. Chicago Mercantile Association: Certain market data is the property of Chicago Mercantile Exchange Inc. and its licensors. All rights reserved. Dow Jones: The Dow Jones branded indices are proprietary to and are calculated, distributed and marketed by DJI Opco, a subsidiary of S&P Dow Jones Indices LLC and have been licensed for use to S&P Opco, LLC and CNN. Standard & Poor's and S&P are registered trademarks of Standard & Poor's Financial Services LLC and Dow Jones is a registered trademark of Dow Jones Trademark Holdings LLC. All content of the Dow Jones branded indices © S&P Dow Jones Indices LLC 2018 and/or its affiliates.