Our Terms of Service and Privacy Policy have changed.

By continuing to use this site, you are agreeing to the new Privacy Policy and Terms of Service.

Chase.com down in lengthy crash

By Ben Rooney, staff reporter


NEW YORK (CNNMoney.com) -- Chase's online banking website has been offline for most of Tuesday, a prolonged outage the company blamed on unspecified "technical issues."

The service went down sometime Monday night, Chase spokesman Tom Kelly said. "We're working on it, it's a top priority," he added.

Chase has more than 16.6 million active online customers.

In the meantime, Chase is encouraging those customers to conduct their business at local bank branches and ATMs, or to use the company's phone service, which remains unaffected by the crash.

Jamie Dimon, the company's chief executive, apologized for the disruption at a banking conference in New York. Ironically, part of his presentation touted Chase's fast growth in its online banking business, which has expanded its customer base by more than 40% annually for the past four years.

Some of those customers swarmed Twitter to vent their frustrations with Chase's outage.

"Chase, get your f'n website back online. us' 2nd largest bank should be able 2 afford competent tech support," one user said on the micro blogging Web site.

Another disgruntled customer said simply: "I hate you #Chase bank."

Chase (JPM, Fortune 500) bank, the commercial division of JPMorgan Chase, has assets of $2 trillion and operations in more than 60 countries. The New York-based bank operates more than 5,100 commercial branches across the United States.  To top of page

Index Last Change % Change
Dow 16,204.97 -211.61 -1.29%
Nasdaq 4,363.14 -146.41 -3.25%
S&P 500 1,880.05 -35.40 -1.85%
Treasuries 1.85 -0.02 -0.86%
Data as of 6:56am ET
Company Price Change % Change
Bank of America Corp... 12.95 -0.30 -2.26%
Facebook Inc 104.07 -6.42 -5.81%
Freeport-McMoRan Inc... 5.68 -0.04 -0.70%
Microsoft Corp 50.16 -1.84 -3.54%
General Electric Co 28.54 -0.64 -2.19%
Data as of Feb 5
Sponsors

Sections

Anheuser-Busch has been the exclusive beer advertiser featured during the Super Bowl since 1975, and it's spent more on Super Bowl advertising than any other company for the last five years in a row. More

It was the first offer the South American nation has made to the holdouts which in Argentina are called "vultures." More

Laurie Segall sits down with Foursquare's new CEO Jeff Glueck to discuss the company's latest round of funding at a lower valuation, and their hybrid consumer/enterprise business model. More

Nonprofit JumpStart has launched a new $10M fund that will only invest in women and minority-led startups. The catch: You have to move to Ohio. More

Portland, Oregon, is often described as the last affordable cool city on the West Coast. But as more people move to the city, it's becoming increasingly unaffordable. More