Our Terms of Service and Privacy Policy have changed.

By continuing to use this site, you are agreeing to the new Privacy Policy and Terms of Service.

Chase.com down in lengthy crash

By Ben Rooney, staff reporter


NEW YORK (CNNMoney.com) -- Chase's online banking website has been offline for most of Tuesday, a prolonged outage the company blamed on unspecified "technical issues."

The service went down sometime Monday night, Chase spokesman Tom Kelly said. "We're working on it, it's a top priority," he added.

Chase has more than 16.6 million active online customers.

In the meantime, Chase is encouraging those customers to conduct their business at local bank branches and ATMs, or to use the company's phone service, which remains unaffected by the crash.

Jamie Dimon, the company's chief executive, apologized for the disruption at a banking conference in New York. Ironically, part of his presentation touted Chase's fast growth in its online banking business, which has expanded its customer base by more than 40% annually for the past four years.

Some of those customers swarmed Twitter to vent their frustrations with Chase's outage.

"Chase, get your f'n website back online. us' 2nd largest bank should be able 2 afford competent tech support," one user said on the micro blogging Web site.

Another disgruntled customer said simply: "I hate you #Chase bank."

Chase (JPM, Fortune 500) bank, the commercial division of JPMorgan Chase, has assets of $2 trillion and operations in more than 60 countries. The New York-based bank operates more than 5,100 commercial branches across the United States.  To top of page

Search for Jobs

Index Last Change % Change
Dow 20,786.58 238.82 1.16%
Nasdaq 5,987.55 77.03 1.30%
S&P 500 2,376.79 28.10 1.20%
Treasuries 2.27 0.04 1.61%
Data as of 3:19pm ET
Company Price Change % Change
Bank of America Corp... 23.65 0.94 4.14%
Chesapeake Energy Co... 5.40 -0.12 -2.26%
General Electric Co 29.65 0.10 0.34%
Micron Technology In... 26.86 -0.46 -1.68%
Advanced Micro Devic... 13.18 0.18 1.35%
Data as of 3:04pm ET
Sponsors

Sections

Wells Fargo's board of directors is under fire ahead of Tuesday's annual shareholder meeting amid criticism the board failed to do enough to prevent the fake account scandal. More

Forget nursing. Dental hygienists earn more money, face less stress and have better work-life balance. CNNMoney profiles this new middle class job that's booming. More

The YI Halo is a $18,000 virtual reality camera that Google hopes will mean more VR movies. More

The Canadian province of Ontario is set to give thousands of dollars to low-income residents to see if its improves their health and job prospects. More