Our Terms of Service and Privacy Policy have changed.

By continuing to use this site, you are agreeing to the new Privacy Policy and Terms of Service.

Chase.com down in lengthy crash

By Ben Rooney, staff reporter


NEW YORK (CNNMoney.com) -- Chase's online banking website has been offline for most of Tuesday, a prolonged outage the company blamed on unspecified "technical issues."

The service went down sometime Monday night, Chase spokesman Tom Kelly said. "We're working on it, it's a top priority," he added.

Chase has more than 16.6 million active online customers.

In the meantime, Chase is encouraging those customers to conduct their business at local bank branches and ATMs, or to use the company's phone service, which remains unaffected by the crash.

Jamie Dimon, the company's chief executive, apologized for the disruption at a banking conference in New York. Ironically, part of his presentation touted Chase's fast growth in its online banking business, which has expanded its customer base by more than 40% annually for the past four years.

Some of those customers swarmed Twitter to vent their frustrations with Chase's outage.

"Chase, get your f'n website back online. us' 2nd largest bank should be able 2 afford competent tech support," one user said on the micro blogging Web site.

Another disgruntled customer said simply: "I hate you #Chase bank."

Chase (JPM, Fortune 500) bank, the commercial division of JPMorgan Chase, has assets of $2 trillion and operations in more than 60 countries. The New York-based bank operates more than 5,100 commercial branches across the United States.  To top of page

Index Last Change % Change
Dow 17,706.05 213.12 1.22%
Nasdaq 4,861.06 95.27 2.00%
S&P 500 2,076.06 28.02 1.37%
Treasuries 1.86 0.02 1.14%
Data as of 6:10am ET
Company Price Change % Change
Bank of America Corp... 14.68 0.21 1.45%
Freeport-McMoRan Inc... 11.11 -0.27 -2.37%
Chesapeake Energy Co... 4.05 0.38 10.35%
Apple Inc 97.90 1.47 1.52%
Microsoft Corp 51.59 1.56 3.12%
Data as of May 24
Sponsors

Sections

UCLA and Under Armour reportedly signed a record $280 million deal to outfit teams, which will last for 15 years. More

Coca-Cola announced it had suspended production of Coke in Venezuela and other sugar-sweetened beverages due to a lack of raw sugar. More

A federal sting caught a Romanian man trying to sell weapons to cocaine-smuggling FARC terrorists in Colombia. But during his New York trial he claimed he was actually trying to help the CIA expose an international arms deal. More