Our Terms of Service and Privacy Policy have changed.

By continuing to use this site, you are agreeing to the new Privacy Policy and Terms of Service.

Chase is back online - sort of

By Aaron Smith, staff writer


NEW YORK (CNNMoney.com) -- Chase's online banking service was back Wednesday, but service was sporadic.

The intermittent service was apparently the first time that some Chase customers have been able to access their online accounts since the three-day hiatus from Internet banking began Monday afternoon.

Chase spokeswoman Christine Holevas said some 16.6 million customers have been affected by the outage, which was caused by "technical issues."

Customers can still conduct banking in other ways, said Holevas: by ATM or telephone, or by visiting a branch office.

She said that customers who have been unable to pay bills because of the outage and have incurred fees can have those fees refunded by Chase.

"If a customer incurred a late fee during this outage, they should call us via telephone banking or go into a branch, and we will rescind that late fee," she said. "If they incurred these fees during the outage because they could not make a payment any other way, then it is our responsibility and we will refund that late fee."

She said this even applies in situations where a customer owes a late fee to a rival company, such as credit card issuer Discover (DFS, Fortune 500).

Chase is the banking division of JPMorgan Chase (JPM, Fortune 500). To top of page

Index Last Change % Change
Dow 17,550.69 -47.51 -0.27%
Nasdaq 5,105.55 -9.84 -0.19%
S&P 500 2,093.32 -4.72 -0.22%
Treasuries 2.21 0.06 2.84%
Data as of 5:27am ET
Company Price Change % Change
Apple Inc 114.64 -3.80 -3.21%
Baxter International... 40.31 0.80 2.02%
Bank of America Corp... 17.80 0.03 0.17%
Baxalta Inc 37.10 3.95 11.92%
Frontier Communicati... 5.25 0.10 1.94%
Data as of Aug 4
Sponsors

Sections

The company's movie studios went up 13% thanks in large part to "Avengers: Age of Ultron." More

Facebook patented a technology to allow lenders to survey your friends' credit scores and use them to approve or reject your loan application. More

Candle-Lite is committed to manufacturing in America -- which is a good thing because it contributes more than $300 million to Ohio's economy. More

You can't blame it on the economy anymore. More Millennials now have jobs, but are still living at home. More