Our Terms of Service and Privacy Policy have changed.

By continuing to use this site, you are agreeing to the new Privacy Policy and Terms of Service.

Credit card outage hits Wal-Mart

By Charles Riley, staff reporter


NEW YORK (CNNMoney.com) -- A Wal-Mart Stores data system failure left shoppers unable to use some credit and debit cards on Thursday, a spokesman for the world's largest retailer said.

The outage lasted about 90 minutes at Wal-Mart and Sam's Club stores nationwide, and was caused by a failure of a back-up breaker while the main system underwent required maintenance.

Wal-Mart (WMT, Fortune 500) spokesman Dan Fogleman apologized to customers.

"We apologize to any customers who were inconvenienced today, as we recognize electronic payment methods are very popular among our shoppers.

"Within a matter of minutes, we began making some changes to try and minimize the impact to our customers and allow most credit transactions to be processed. We were able to restore the system back to normal in approximately 90 minutes," Fogleman said.

Fogleman indicated that the system failure resulted in problems with card-reading machines.

Fogleman wouldn't speculate about how much money Wal-Mart lost due to the outage, or how many shoppers were affected, but did note that customers were still able to pay by cash or check. To top of page

Search for Jobs

Index Last Change % Change
Dow 20,821.76 11.44 0.05%
Nasdaq 5,845.31 9.80 0.17%
S&P 500 2,367.34 3.53 0.15%
Treasuries 2.32 -0.07 -2.97%
Data as of 8:42pm ET
Company Price Change % Change
Bank of America Corp... 24.23 -0.35 -1.42%
Spectra Energy Corp 40.68 -0.32 -0.78%
Chesapeake Energy Co... 5.66 -0.09 -1.57%
Hewlett Packard Ente... 22.96 -1.70 -6.89%
Ford Motor Co 12.47 -0.09 -0.72%
Data as of Feb 24
Sponsors

Sections

Baltimore Orioles executive John Angelos said he would want President Trump to apologize for all the offensive comments he's made before he's invited to throw out the first pitch at Camden Yards. More

A draft of the House Republicans' bill to repeal Obamacare would replace its subsidies with less generous tax credits, increase the amount insurers could charge older Americans and effectively eliminate Medicaid for low-income adults. More

Data Refuge collects federal data about climate change in order to preserve the information and keep it publicly accessible. More