Our Terms of Service and Privacy Policy have changed.

By continuing to use this site, you are agreeing to the new Privacy Policy and Terms of Service.

Credit card outage hits Wal-Mart

By Charles Riley, staff reporter


NEW YORK (CNNMoney.com) -- A Wal-Mart Stores data system failure left shoppers unable to use some credit and debit cards on Thursday, a spokesman for the world's largest retailer said.

The outage lasted about 90 minutes at Wal-Mart and Sam's Club stores nationwide, and was caused by a failure of a back-up breaker while the main system underwent required maintenance.

Wal-Mart (WMT, Fortune 500) spokesman Dan Fogleman apologized to customers.

"We apologize to any customers who were inconvenienced today, as we recognize electronic payment methods are very popular among our shoppers.

"Within a matter of minutes, we began making some changes to try and minimize the impact to our customers and allow most credit transactions to be processed. We were able to restore the system back to normal in approximately 90 minutes," Fogleman said.

Fogleman indicated that the system failure resulted in problems with card-reading machines.

Fogleman wouldn't speculate about how much money Wal-Mart lost due to the outage, or how many shoppers were affected, but did note that customers were still able to pay by cash or check. To top of page

Search for Jobs

Index Last Change % Change
Dow 20,763.89 216.13 1.05%
Nasdaq 5,983.82 73.30 1.24%
S&P 500 2,374.15 25.46 1.08%
Treasuries 2.27 0.04 1.61%
Data as of 11:20pm ET
Company Price Change % Change
Bank of America Corp... 23.63 0.92 4.05%
General Electric Co 29.55 0.00 0.00%
Micron Technology In... 26.57 -0.75 -2.75%
Chesapeake Energy Co... 5.38 -0.14 -2.54%
Ford Motor Co 11.43 0.09 0.79%
Data as of 4:02pm ET
Sponsors

Sections

Wells Fargo's board of directors is under fire ahead of Tuesday's annual shareholder meeting amid criticism the board failed to do enough to prevent the fake account scandal. More

Reports Monday afternoon that Trump may propose a 15% corporate tax rate would seem to indicate that he won't lose sleep over adding substantially to the country's already-high debt. More

The Canadian province of Ontario is set to give thousands of dollars to low-income residents to see if its improves their health and job prospects. More