Our Terms of Service and Privacy Policy have changed.

By continuing to use this site, you are agreeing to the new Privacy Policy and Terms of Service.

Bank of America website suffers outage

By Stacy Cowley, tech editor


NEW YORK (CNNMoney) -- Some Bank of America customers trying to access their online and mobile accounts were unable to get through on Friday -- an issue the bank says it is aware of and working to resolve.

"We are experiencing some sporadic issues for a small population of customers," spokeswoman Tara Burke said Friday afternoon. "The majority of our customers can bank online."

The outage was widespread enough to prompt a torrent of complaints on Twitter. It also kept Bank of America's official Twitter account, @BofA_Help, busy tweeting out a steady stream of replies.

"We are aware of the problem and are working to get things sorted as swiftly as possible," the company tweeted.

An IT glitch triggered the problem.

"This was the result of a routine system change made last night," Burke said. "This is not a form of malware, or any attack or anything related to WikiLeaks."

Bank of America (BAC, Fortune 500) is widely rumored to be in WikiLeaks' crosshairs, and WikiLeaks defenders have knocked offline several other sites, like Visa.com, that provoked their ire.

But Friday's slowness and intermittent inaccessibility was simply a technical malfunction, Bank of America says. Chase.com suffered a similar outage in September -- but that one lasted three days and affected more than 16 million customers.

Bank of America's ATM network is unaffected, the company said. To top of page

Index Last Change % Change
Dow 22,332.09 -27.14 -0.12%
Nasdaq 6,416.31 -6.38 -0.10%
S&P 500 2,498.91 -1.69 -0.07%
Treasuries 2.26 -0.02 -0.75%
Data as of 11:41am ET
Company Price Change % Change
Advanced Micro Devic... 13.22 -0.20 -1.45%
Bank of America Corp... 24.96 -0.20 -0.78%
Apple Inc 150.78 -2.60 -1.70%
General Electric Co 24.90 0.15 0.59%
Ford Motor Co 11.82 0.10 0.88%
Data as of 11:26am ET
Sponsors

Sections

Proposing big tax cuts is much easier than figuring out how to pay for it all. Offsetting the cost of cuts will be one of the biggest hurdles for Republicans. More

London's transport authority said Friday that will not renew Uber's license, saying the company is not "fit and proper." More

Paying yourself first means setting aside money for your future goals right away, before spending the rest on non-essentials. More