Our Terms of Service and Privacy Policy have changed.

By continuing to use this site, you are agreeing to the new Privacy Policy and Terms of Service.

Bank of America website suffers outage

By Stacy Cowley, tech editor


NEW YORK (CNNMoney) -- Some Bank of America customers trying to access their online and mobile accounts were unable to get through on Friday -- an issue the bank says it is aware of and working to resolve.

"We are experiencing some sporadic issues for a small population of customers," spokeswoman Tara Burke said Friday afternoon. "The majority of our customers can bank online."

The outage was widespread enough to prompt a torrent of complaints on Twitter. It also kept Bank of America's official Twitter account, @BofA_Help, busy tweeting out a steady stream of replies.

"We are aware of the problem and are working to get things sorted as swiftly as possible," the company tweeted.

An IT glitch triggered the problem.

"This was the result of a routine system change made last night," Burke said. "This is not a form of malware, or any attack or anything related to WikiLeaks."

Bank of America (BAC, Fortune 500) is widely rumored to be in WikiLeaks' crosshairs, and WikiLeaks defenders have knocked offline several other sites, like Visa.com, that provoked their ire.

But Friday's slowness and intermittent inaccessibility was simply a technical malfunction, Bank of America says. Chase.com suffered a similar outage in September -- but that one lasted three days and affected more than 16 million customers.

Bank of America's ATM network is unaffected, the company said. To top of page

Index Last Change % Change
Dow 17,400.75 -610.32 -3.39%
Nasdaq 4,707.98 -202.06 -4.12%
S&P 500 2,037.41 -75.91 -3.59%
Treasuries 1.58 -0.16 -9.20%
Data as of 8:15am ET
Company Price Change % Change
Bank of America Corp... 13.00 -1.04 -7.41%
Microsoft Corp 49.83 -2.08 -4.01%
Ford Motor Co 12.52 -0.88 -6.57%
General Electric Co 29.82 -1.37 -4.39%
Micron Technology In... 13.21 -0.84 -5.98%
Data as of Jun 24
Sponsors

Sections

Barnes and Noble announced plans to start selling alcohol in some of its stores. And shares of the bookstore chain rallied on the news while the rest of the market was down on Brexit fears. More

The U.K. voted to leave the European Union on Thursday. The vote could affect Americans in a litany of ways. More

Startup Spark examined the effects that political candidates had on the human brain and nervous system using a device called BrainWave. Here's what it found. More