Our Terms of Service and Privacy Policy have changed.

By continuing to use this site, you are agreeing to the new Privacy Policy and Terms of Service.

Bank of America website suffers outage

By Stacy Cowley, tech editor


NEW YORK (CNNMoney) -- Some Bank of America customers trying to access their online and mobile accounts were unable to get through on Friday -- an issue the bank says it is aware of and working to resolve.

"We are experiencing some sporadic issues for a small population of customers," spokeswoman Tara Burke said Friday afternoon. "The majority of our customers can bank online."

The outage was widespread enough to prompt a torrent of complaints on Twitter. It also kept Bank of America's official Twitter account, @BofA_Help, busy tweeting out a steady stream of replies.

"We are aware of the problem and are working to get things sorted as swiftly as possible," the company tweeted.

An IT glitch triggered the problem.

"This was the result of a routine system change made last night," Burke said. "This is not a form of malware, or any attack or anything related to WikiLeaks."

Bank of America (BAC, Fortune 500) is widely rumored to be in WikiLeaks' crosshairs, and WikiLeaks defenders have knocked offline several other sites, like Visa.com, that provoked their ire.

But Friday's slowness and intermittent inaccessibility was simply a technical malfunction, Bank of America says. Chase.com suffered a similar outage in September -- but that one lasted three days and affected more than 16 million customers.

Bank of America's ATM network is unaffected, the company said. To top of page

Index Last Change % Change
Dow 16,204.97 -211.61 -1.29%
Nasdaq 4,363.14 -146.41 -3.25%
S&P 500 1,880.05 -35.40 -1.85%
Treasuries 1.85 -0.02 -0.86%
Data as of 9:15pm ET
Company Price Change % Change
Bank of America Corp... 12.95 -0.30 -2.26%
Facebook Inc 104.07 -6.42 -5.81%
Freeport-McMoRan Inc... 5.68 -0.04 -0.70%
Microsoft Corp 50.16 -1.84 -3.54%
General Electric Co 28.54 -0.64 -2.19%
Data as of Feb 5
Sponsors

Sections

The economy is better than it was, but not even President Obama is ready to declare it's booming. More

Laurie Segall sits down with Foursquare's new CEO Jeff Glueck to discuss the company's latest round of funding at a lower valuation, and their hybrid consumer/enterprise business model. More

Nonprofit JumpStart has launched a new $10M fund that will only invest in women and minority-led startups. The catch: You have to move to Ohio. More

Portland, Oregon, is often described as the last affordable cool city on the West Coast. But as more people move to the city, it's becoming increasingly unaffordable. More