Our Terms of Service and Privacy Policy have changed.

By continuing to use this site, you are agreeing to the new Privacy Policy and Terms of Service.

Bank of America website suffers outage

By Stacy Cowley, tech editor


NEW YORK (CNNMoney) -- Some Bank of America customers trying to access their online and mobile accounts were unable to get through on Friday -- an issue the bank says it is aware of and working to resolve.

"We are experiencing some sporadic issues for a small population of customers," spokeswoman Tara Burke said Friday afternoon. "The majority of our customers can bank online."

The outage was widespread enough to prompt a torrent of complaints on Twitter. It also kept Bank of America's official Twitter account, @BofA_Help, busy tweeting out a steady stream of replies.

"We are aware of the problem and are working to get things sorted as swiftly as possible," the company tweeted.

An IT glitch triggered the problem.

"This was the result of a routine system change made last night," Burke said. "This is not a form of malware, or any attack or anything related to WikiLeaks."

Bank of America (BAC, Fortune 500) is widely rumored to be in WikiLeaks' crosshairs, and WikiLeaks defenders have knocked offline several other sites, like Visa.com, that provoked their ire.

But Friday's slowness and intermittent inaccessibility was simply a technical malfunction, Bank of America says. Chase.com suffered a similar outage in September -- but that one lasted three days and affected more than 16 million customers.

Bank of America's ATM network is unaffected, the company said. To top of page

Search for Jobs

Index Last Change % Change
Dow 20,701.50 150.52 0.73%
Nasdaq 5,875.14 34.77 0.60%
S&P 500 2,358.57 16.98 0.73%
Treasuries 2.41 0.04 1.52%
Data as of 10:16pm ET
Company Price Change % Change
Bank of America Corp... 23.48 0.45 1.95%
Ford Motor Co 11.65 0.19 1.66%
Chesapeake Energy Co... 5.39 0.23 4.46%
Advanced Micro Devic... 13.69 -0.01 -0.07%
Apple Inc 143.80 2.92 2.07%
Data as of 4:00pm ET
Sponsors

Sections

A top banking regulator cited the "egregious nature" of "discriminatory and illegal" credit practices at the bank, while downgrading Wells Fargo's community lending rating on Tuesday. More

The House voted to repeal Internet privacy protections. The future of online privacy is now in President Trump's hands. More

Some Millennials are looking to invest in rental property as a way to create their own pension in retirement. It could be a good approach for those who have already invested in the stock market. More