Our Terms of Service and Privacy Policy have changed.

By continuing to use this site, you are agreeing to the new Privacy Policy and Terms of Service.

Bank of America website suffers outage

By Stacy Cowley, tech editor


NEW YORK (CNNMoney) -- Some Bank of America customers trying to access their online and mobile accounts were unable to get through on Friday -- an issue the bank says it is aware of and working to resolve.

"We are experiencing some sporadic issues for a small population of customers," spokeswoman Tara Burke said Friday afternoon. "The majority of our customers can bank online."

The outage was widespread enough to prompt a torrent of complaints on Twitter. It also kept Bank of America's official Twitter account, @BofA_Help, busy tweeting out a steady stream of replies.

"We are aware of the problem and are working to get things sorted as swiftly as possible," the company tweeted.

An IT glitch triggered the problem.

"This was the result of a routine system change made last night," Burke said. "This is not a form of malware, or any attack or anything related to WikiLeaks."

Bank of America (BAC, Fortune 500) is widely rumored to be in WikiLeaks' crosshairs, and WikiLeaks defenders have knocked offline several other sites, like Visa.com, that provoked their ire.

But Friday's slowness and intermittent inaccessibility was simply a technical malfunction, Bank of America says. Chase.com suffered a similar outage in September -- but that one lasted three days and affected more than 16 million customers.

Bank of America's ATM network is unaffected, the company said. To top of page

Search for Jobs

Index Last Change % Change
Dow 19,827.25 94.85 0.48%
Nasdaq 5,555.33 15.25 0.28%
S&P 500 2,271.31 7.62 0.34%
Treasuries 2.47 0.01 0.33%
Data as of 9:10pm ET
Company Price Change % Change
Bank of America Corp... 22.64 0.11 0.49%
General Electric Co 30.53 -0.68 -2.18%
Bristol-Myers Squibb... 49.23 -6.26 -11.28%
CSX Corp 44.33 -1.18 -2.59%
Chesapeake Energy Co... 6.69 0.07 1.06%
Data as of Jan 20
Sponsors

Sections

Shares of several uranium miners are soaring this year on hopes that Donald Trump will commit more investments to nuclear power. But investors need to get careful. The stocks are as volatile as radioactive elements. More

President Trump promised to 'buy American and hire American.' He says his policies will create 25 million new jobs, the most of any U.S. president in history. CNNMoney lays out just how hard that will be. More

Senators Chuck Grassley and Dick Durbin plan to reintroduce their bill for revamping the popular H-1B visa program. More

If you're smart about when you first claim Social Security, you can increase your benefits and reap the rewards for the rest of your life. More