Thousands of consumers are complaining about obnoxious debt collectors.
The Consumer Financial Protection Bureau began accepting debt collection complaints in July and has already received more than 11,000 -- the second highest amount after mortgage complaints, according to analysis from the U.S. Public Interest Research Group.
The most common grievance from consumers: That a debt collector came after them for a debt they didn't even owe. About 2,700, or 25%, of complaints were about this.
Next on the list was harassing phone calls, with 13% of consumers saying debt collectors had called them repeatedly or far too frequently. Another 13% said they weren't given enough information to verify that the debt was in fact theirs or that they owed the correct amount.
Among the other complaints: that collectors tried to go after debts that have already been paid, attempted to collect an incorrect amount, talked about the debt with a third-party like a family member or neighbor, threatened to take legal action against a debtor or contacted a consumer after being asked to leave them alone.
About one in five consumers who have lodged complaints with the CFPB about debt collection have received some sort of relief as a result -- with 3% receiving refunds or compensation and 19% receiving non-monetary relief, such as stopping unwanted calls. But the majority, or 70% of complaints, were left unresolved.
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