The Jiffy Lube of tech support
HiWired, a two-year-old Massachusetts startup that offers tech-support services, has raised $5 million in a first round of venture funding. Perhaps past experience with unhelpful and costly tech-support services prompts Alarm:Clock to report on the funding with more than its usual effusiveness, praising the service's low-priced fees for over-the-Internet computer tune-ups and repairs. Could HiWired become the Jiffy Lube of tech support? Alarm:Clock is optimistic: "If HiWired can continue to maintain good attitudes amongst its technicians as it grows, plus figure out a cost effective way to market their service, we think this could be a keeper."
Posted by Oliver Ryan 10:58 AM 2 Comments comment | Add a Comment

I used HiWired and they removed my virus when others couldn't, and they did it all remotely!
Posted By Andy, Boston, MA : 1:41 PM  

We're doing our best to be a great service. It's part of my job, and everyone else's here, to make sure we do.
Posted By Peter bernard, Middleboro, Mass. HiWired Escalations Team : 1:45 PM  

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Most stock quote data provided by BATS. Market indices are shown in real time, except for the DJIA, which is delayed by two minutes. All times are ET. Disclaimer.

Morningstar: © 2014 Morningstar, Inc. All Rights Reserved.

Factset: FactSet Research Systems Inc. 2014. All rights reserved.

Chicago Mercantile Association: Certain market data is the property of Chicago Mercantile Exchange Inc. and its licensors. All rights reserved.

Dow Jones: The Dow Jones branded indices are proprietary to and are calculated, distributed and marketed by DJI Opco, a subsidiary of S&P Dow Jones Indices LLC and have been licensed for use to S&P Opco, LLC and CNN. Standard & Poor's and S&P are registered trademarks of Standard & Poor’s Financial Services LLC and Dow Jones is a registered trademark of Dow Jones Trademark Holdings LLC. All content of the Dow Jones branded indices © S&P Dow Jones Indices LLC 2014 and/or its affiliates.