Our Terms of Service and Privacy Policy have changed.

By continuing to use this site, you are agreeing to the new Privacy Policy and Terms of Service.

The Jiffy Lube of tech support
HiWired, a two-year-old Massachusetts startup that offers tech-support services, has raised $5 million in a first round of venture funding. Perhaps past experience with unhelpful and costly tech-support services prompts Alarm:Clock to report on the funding with more than its usual effusiveness, praising the service's low-priced fees for over-the-Internet computer tune-ups and repairs. Could HiWired become the Jiffy Lube of tech support? Alarm:Clock is optimistic: "If HiWired can continue to maintain good attitudes amongst its technicians as it grows, plus figure out a cost effective way to market their service, we think this could be a keeper."
Posted by Oliver Ryan 10:58 AM 2 Comments comment | Add a Comment

I used HiWired and they removed my virus when others couldn't, and they did it all remotely!
Posted By Andy, Boston, MA : 1:41 PM  

We're doing our best to be a great service. It's part of my job, and everyone else's here, to make sure we do.
Posted By Peter bernard, Middleboro, Mass. HiWired Escalations Team : 1:45 PM  

To send a letter to the editor about The Browser, click hereTop of page

Got a news tip? Send it to The Browser