During a routine service call in June, a Comcast cable repairman falls asleep on the couch of customer Brian Finkelstein.
Finkelstein's ensuing video, complete with soundtrack ("I Need Some Sleep," by the Eels) and commentary on the company's poor equipment, high prices, and lousy customer service, quickly becomes a viral hit on the Web.
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... or stay on the line and one of our representatives will wake from his drunken slumber to assist you.
|  See the video, test your Dumbest knowledge, and check out our 'Sex, drugs, and celebrities' gallery. (more)  Business 2.0, with the help of a few comedians, highlights the doozies in customer service and HR screw-ups. (more)  |
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