Cancellation Department? We thought you asked for the Harassment Department...
AOL
Cancellation Department? We thought you asked for the Harassment Department...
In June, AOL customer Vincent Ferrari calls to cancel his membership.

The call lasts 21 minutes, highlighted by a conversation with a "retention consultant" named John who doggedly tries to retain Ferrari's business even though he specifically asks to cancel 18 times. "You're going to let me speak," John says. "If not, we can just argue all day. I really don't care."

Ferrari posts a recording of the call on his blog; it soon spreads across the Web. AOL then announces a "streamlined" protocol that nonetheless calls for pitching would-be cancelers at least two offers.

NY Times

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Market indexes are shown in real time, except for the DJIA, which is delayed by two minutes. All times are ET. Disclaimer LIBOR Warning: Neither BBA Enterprises Limited, nor the BBA LIBOR Contributor Banks, nor Reuters, can be held liable for any irregularity or inaccuracy of BBA LIBOR. Disclaimer. Morningstar: © 2014 Morningstar, Inc. All Rights Reserved. Disclaimer The Dow Jones IndexesSM are proprietary to and distributed by Dow Jones & Company, Inc. and have been licensed for use. All content of the Dow Jones IndexesSM © 2014 is proprietary to Dow Jones & Company, Inc. Chicago Mercantile Association. The market data is the property of Chicago Mercantile Exchange Inc. and its licensors. All rights reserved. FactSet Research Systems Inc. 2014. All rights reserved. Most stock quote data provided by BATS.