Grand-prize winners

From layoffs gone bad to customers gone mad, these companies outshone the competition.

... or stay on the line and one of our representatives will wake from his drunken slumber to assist you.
Comcast
... or stay on the line and one of our representatives will wake from his drunken slumber to assist you.
During a routine service call in June, a Comcast cable repairman falls asleep on the couch of customer Brian Finkelstein.

Finkelstein's ensuing video, complete with soundtrack ("I Need Some Sleep," by the Eels) and commentary on the company's poor equipment, high prices, and lousy customer service, quickly becomes a viral hit on the Web.

Comcast apologizes and fires the nodding worker -- who was stuck on hold for more than an hour while calling in to the company for assistance.

Wal-Mart

Comcast

Starbucks

RadioShack

Home Depot

Hargreaves

AOL

Amazon.com

Bank of America

Bristol-Myers
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Most stock quote data provided by BATS. Market indices are shown in real time, except for the DJIA, which is delayed by two minutes. All times are ET. Disclaimer.

Morningstar: © 2014 Morningstar, Inc. All Rights Reserved.

Factset: FactSet Research Systems Inc. 2014. All rights reserved.

Chicago Mercantile Association: Certain market data is the property of Chicago Mercantile Exchange Inc. and its licensors. All rights reserved.

Dow Jones: The Dow Jones branded indices are proprietary to and are calculated, distributed and marketed by DJI Opco, a subsidiary of S&P Dow Jones Indices LLC and have been licensed for use to S&P Opco, LLC and CNN. Standard & Poor's and S&P are registered trademarks of Standard & Poor’s Financial Services LLC and Dow Jones is a registered trademark of Dow Jones Trademark Holdings LLC. All content of the Dow Jones branded indices © S&P Dow Jones Indices LLC 2014 and/or its affiliates.