Grand-prize winners

From layoffs gone bad to customers gone mad, these companies outshone the competition.

... or stay on the line and one of our representatives will wake from his drunken slumber to assist you.
Comcast
... or stay on the line and one of our representatives will wake from his drunken slumber to assist you.
During a routine service call in June, a Comcast cable repairman falls asleep on the couch of customer Brian Finkelstein.

Finkelstein's ensuing video, complete with soundtrack ("I Need Some Sleep," by the Eels) and commentary on the company's poor equipment, high prices, and lousy customer service, quickly becomes a viral hit on the Web.

Comcast apologizes and fires the nodding worker -- who was stuck on hold for more than an hour while calling in to the company for assistance.

Wal-Mart

Comcast

Starbucks

RadioShack

Home Depot

Hargreaves

AOL

Amazon.com

Bank of America

Bristol-Myers
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