Grand-prize winners

From layoffs gone bad to customers gone mad, these companies outshone the competition.

One venti, triple-shot, extra-hot lawsuit comin' right up...
Starbucks
One venti, triple-shot, extra-hot lawsuit comin' right up...
In August, Starbucks directs baristas in the southeastern United States to e-mail a coupon for a free iced coffee to friends and family members. But e-mail knows no geographic boundaries and, worse, can be printed repeatedly.

After the e-mail spreads to every corner of the country and is reproduced en masse, Starbucks yanks the offer, leading disgruntled customer Kelly Coakley to file a $114 million class-action lawsuit.

Wal-Mart

Comcast

Starbucks

RadioShack

Home Depot

Hargreaves

AOL

Amazon.com

Bank of America

Bristol-Myers
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