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A hard-knock laptop

How Panasonic learned to control its manufacturing, listen to its customers and dominate the market for rugged notebooks.

Wireless capability
Think adding wireless to a rugged laptop is simple? Consider that one large insurance company suffered a failure rate of nearly 100 percent on wireless PC cards when it issued them with its semi-rugged laptops (the cards jutted from the laptop's side and were just asking to be broken). Lesson learned. Panasonic now builds laptops either with a pop-up antenna built into the case or with an antenna tucked inside the bevel.
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