10 high-flying snafus

Air travel took a wrong turn long ago. But 2007 was a year in which -- dare we say it? -- the industry hit new lows.

Southwest Airlines
Southwest Airlines
Fly the not-so friendly skies
A Southwest Airlines gate agent tells Kyla Ebbert - a 23-year-old college student and Hooters waitress wearing a denim miniskirt, high-heeled sandals, and a sweater over a tank top - that she's dressed too provocatively to be allowed on a flight from San Diego to Tucson. Though the agent ultimately relents and lets her onboard, an indignant Ebbert goes public, appearing on the Today show. Southwest takes a massive publicity hit; Ebbert is hired by Richard Branson to promote rival low-cost carrier Virgin America and by Playboy to pose for a pictorial.
Last updated December 20 2007: 3:04 PM ET

Southwest Airlines

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