5 keys to outstanding customer service

Here's what entrepreneurs and experts advise to keep clients smiling.

CUSTOMIZE TECH
If stellar service is the goal, says HyperFit USA owner Doug Chapman, off-the-shelf software isn't the answer. Chapman tailors his customer-relations programs to his gym's needs.
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Market indexes are shown in real time, except for the DJIA, which is delayed by two minutes. All times are ET. Disclaimer Morningstar: © 2014 Morningstar, Inc. All Rights Reserved. Disclaimer The Dow Jones IndexesSM are proprietary to and distributed by Dow Jones & Company, Inc. and have been licensed for use. All content of the Dow Jones IndexesSM © 2014 is proprietary to Dow Jones & Company, Inc. Chicago Mercantile Association. The market data is the property of Chicago Mercantile Exchange Inc. and its licensors. All rights reserved. FactSet Research Systems Inc. 2014. All rights reserved. Most stock quote data provided by BATS.