5 keys to outstanding customer service

Here's what entrepreneurs and experts advise to keep clients smiling.

SAY NO
Harley Lippman, CEO of Genesis 10, says he turned away millions in business last year. Say yes to every opportunity, he warns, and you'll be spread too thin to provide excellent service.
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What outfits have underwhelmed you with their attention to your needs? (more)
Name the businesses that have done an outstanding job of keeping you happy. (more)
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Market indexes are shown in real time, except for the DJIA, which is delayed by two minutes. All times are ET. Disclaimer Morningstar: © 2014 Morningstar, Inc. All Rights Reserved. Disclaimer The Dow Jones IndexesSM are proprietary to and distributed by Dow Jones & Company, Inc. and have been licensed for use. All content of the Dow Jones IndexesSM © 2014 is proprietary to Dow Jones & Company, Inc. Chicago Mercantile Association. The market data is the property of Chicago Mercantile Exchange Inc. and its licensors. All rights reserved. FactSet Research Systems Inc. 2014. All rights reserved. Most stock quote data provided by BATS.