Our Terms of Service and Privacy Policy have changed.

By continuing to use this site, you are agreeing to the new Privacy Policy and Terms of Service.

3 of 7
BACKNEXT
Ford F-150
Rank: 2
It there's an automaker that knows truck buyers, it's Ford. The F-series has long reigned as the top-selling truck in America. (The top-selling vehicle of any kind, in fact.)

With that experience behind them, perhaps it's not surprising that Ford's launch of the redesigned F-150 went well, according to J.D. Power.

Ford made some key moves that paved the way for their new truck. The first was deciding to delay the launch for several weeks. With truck sales down, Ford dealers needed more time to empty their lots of the old 2008 trucks. When Ford finally rolled out the new trucks, dealers were ready.

Ford also listened to its customers and gave them what they wanted. Plus, it took care to build the trucks right. The F-150 topped all full-size trucks in quality and owner satisfaction, according to J.D. Power.

Chrysler, on the other hand, fumbled its launch of the new Dodge Ram truck, according to J.D. Power. The Ram launch ranked 26th out of 27 new vehicle launches last year. Hoping to capitalize on Ford's delay, Chrysler went ahead and pushed the Ram out too early, producing too many trucks for the market to absorb. Quality was a problem as well, although customers have been pleased with the Ram's design and performance.

NEXT: Subaru Forester

Last updated July 22 2009: 5:42 PM ET
Email | Print | Share  |  RSS
 
google my aol my msn my yahoo! netvibes
Paste this link into your favorite RSS desktop reader
See all CNNMoney.com RSS FEEDS (close)
Find Your Next Car
More Galleries
The 7 biggest investment mistakes celebrities make From betting too heavily on real estate to overestimating future earnings, here are 7 of the most common money mistakes that celebrities make. More
Cotton candy, toothpicks, pet gel -- these products are all made from marijuana Legal cannabis, an estimated $5.4 billion industry, is drawing in entrepreneurs with a variety of innovative products -- from skin patches to pain relief gel for pets. More
Coolest hotel bars for business travelers CNNMoney asked two concierge services for high-flying business people what hotel bars they'd recommend in 5 major U.S. cities. Here are their favorite spots. More

Special Offer