6 of 7
BACKNEXT
Lack of controls
Lack of controls
It's easy enough for customer service failures, pricing errors and quality issues to get lost in the shuffle. You need to identify and fix these problems before they do lasting damage.

In my business, one out of 200 times there's a problem with a framing job: the wrong mat, the wrong color and so on. Every screwup gets a "hot ticket" assigned to it. The mistake gets fixed, and every month I have a record of what the problems are and who's causing them.

NEXT: Poor branding

Email | Print | Share  |  RSS
 
google my aol my msn my yahoo! netvibes
Paste this link into your favorite RSS desktop reader
See all CNNMoney.com RSS FEEDS (close)
LAST UPDATE: Jun 02 2009 | 3:58 PM ET
Sponsored by
More Galleries
5 startups that are reimagining the world Bricks that grow from microorganisms, household garbage turned into art, three-wheeled bike-cars -- these startups are redefining urban living. More
Blue collar entrepreneurs These five entrepreneurs took their blue collar experience and used it to launch innovative businesses. More
7 lifehacks to eliminate your holiday hassle Whether curating the perfect gift or finding a pet-sitter, these startups offer time-saving services that might just seem like holiday magic. More
Sponsors