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Employees at the online shoe retailer looking to talk through their goals and challenges can seek out the company's full-time, on-site life coach -- Augusta Scott. Scott started out working the phones in the customer loyalty department and was singled out for her dedication to the Zappos values. At the company's expense, she attended five months of training in San Raphael, Calif., and now advises employees on work/life balance and discovering a "higher purpose/higher self" as the resident "Goals Coach."

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Last updated January 20 2011: 3:11 PM ET

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