Name: Sheila Gerstenzang, 62
Occupation: Retired Spanish teacher
Location: Las Vegas
I signed up for satellite TV but couldn't get service, despite many visits from installers and tech people. Yet they refused to let me out of my contract. This went on for months.
When my letter to the CEO produced a return call from the "CEO's office," that office turned out to be a call center in Boise, Idaho. They denied my request as well.
But persistence eventually paid off because I wouldn't take no for an answer. I said that I would get the FCC and the Public Service Commission involved. I was released from the contract and got a refund of the whopping $200 cancellation charge. Never give up.
NEXT: Kill them with kindness
