'My secret to super customer service'

From a free lawnmower replacement and swankier hotel room to a coveted seat on another flight after a cancellation, these 10 consumers have mastered the art of getting what they want from customer service reps.

It never hurts to ask
It never hurts to ask
Name: Danny Kofke, 36
Occupation: Special education teacher and author
Location: Hoschton, Ga.

I subscribe to NFL Sunday Ticket on DirecTV. I saw an ad offering the extra SuperFan feature, which gets you games in high-definition for free if you sign up for Sunday Ticket. But current subscribers have to pay $99.

I called and said I'd like it for free too, because I'm a loyal customer. The rep told me the promotion was for new subscribers only, so I said I'd gladly cancel. After 15 minutes on hold, I got it for free, too. It never hurts to ask.

As told to by Ismat Sarah Mangla @Money - Last updated November 21 2011: 6:59 AM ET
What to do with $1,000 now

When stocks are scary and bank account yields paltry, parking your money under the mattress might seem like the only sensible move. Not the case.

Find Homes for sale
  • Property Type
  • Find a home in:
    New York | Atlanta | Chicago | Los Angeles
    Washington D.C | Houston | Philadelphia | More options
Market indexes are shown in real time, except for the DJIA, which is delayed by two minutes. All times are ET. Disclaimer LIBOR Warning: Neither BBA Enterprises Limited, nor the BBA LIBOR Contributor Banks, nor Reuters, can be held liable for any irregularity or inaccuracy of BBA LIBOR. Disclaimer. Morningstar: © 2014 Morningstar, Inc. All Rights Reserved. Disclaimer The Dow Jones IndexesSM are proprietary to and distributed by Dow Jones & Company, Inc. and have been licensed for use. All content of the Dow Jones IndexesSM © 2014 is proprietary to Dow Jones & Company, Inc. Chicago Mercantile Association. The market data is the property of Chicago Mercantile Exchange Inc. and its licensors. All rights reserved. FactSet Research Systems Inc. 2014. All rights reserved. Most stock quote data provided by BATS.