Tech disasters

Websites getting hacked, servers crashing and data disappearing are just some of the disasters these small business owners had to endure.

Tech, tech boom
Tech, tech boom

Whether it's a half-baked software program or a server outage, technological glitches can wipe out a small business's revenues and cost thousands in recovery efforts.

Don't expect customers to be forgiving either. "Customers just don't seem to have the patience for a [crashed website]," said Tom Gegax, founder of Gegax Advisors, a small business consultancy. "Especially in the case of a small business, customers tend to think, `Wait a minute, I thought you guys were supposed to offer personal service.'"

In many cases though, business owners are as much to blame as technology itself. Many cut corners on critical software development to save a few cents. Others simply don't have the disposable revenue to bankroll disaster recovery efforts. And in some instances, IT departments are run by the same guy who handles merchandising and payroll.

The one saving grace: You're not alone. Here are five small business owners who endured -- and survived -- hi-tech snafus.

By Cindy Waxer, contributing writer @CNNMoney - Last updated December 13 2011: 4:20 PM ET
Join the Conversation
Hit by a scam

These small businesses were hit by a number of different scams. Here's what they had to say about their experiences.

Market indexes are shown in real time, except for the DJIA, which is delayed by two minutes. All times are ET. Disclaimer Morningstar: © 2014 Morningstar, Inc. All Rights Reserved. Disclaimer The Dow Jones IndexesSM are proprietary to and distributed by Dow Jones & Company, Inc. and have been licensed for use. All content of the Dow Jones IndexesSM © 2014 is proprietary to Dow Jones & Company, Inc. Chicago Mercantile Association. The market data is the property of Chicago Mercantile Exchange Inc. and its licensors. All rights reserved. FactSet Research Systems Inc. 2014. All rights reserved. Most stock quote data provided by BATS.