Can I help you? On Twitter, the answer is no.

Objective: Locate Roughneck Storage Box in New York City.

Twitter: Tweeted @rubbermaid, which responded with a link to stores that carry the roughneck storage box.
Time: 7 minutes
Problem solved? Yes

Phone: Didn't take long to reach a real person, who told me I could find the Roughneck Storage Box at Lowe's, Home Depot, K-Mart, Wal-Mart, Target and the Container Store, but not Bed Bath and Beyond.
Time: Less than 3 minutes
Problem solved? Yes

Website: At 10:46 a.m. I sent a message asking where I could buy a Roughneck Storage Box in New York. I still haven't received a reply.
Time: Indefinite
Problem solved? Definitely not

Verdict: The information I got over the phone wasn't entirely accurate. Lowe's does not sell the box, according to the company's website, and neither does Target or the Container Store. But though Twitter was more accurate, the customer service hotline was slightly faster and arguably more thorough.