About the business:
Chasing after the airlines for lost luggage is a surefire way to ground a vacation high. In fact, the threat of lost luggage is a big enough bummer that some customers will pay for a company, outside of the airlines, to guarantee punctual delivery of bags from doorstep to destination. Enter Luggage Forward, which bills itself as a travel company -- not a shipping company -- that nonetheless coordinates with a network of carriers -- including UPS and FedEx -- to ship luggage on time. Luggage Forward CEO Zeke Adkins and a high school buddy started the company in 2004, working out of their condo in Watertown, Massachusetts. Since then, it has helped vacationers maintain peace of mind about their baggage, shipping to over 200 countries and territories all over the world.
This year's Inner City 100 companies have fought off a sluggish economy through a combination of smart investment and savvy strategy. Here's how they are doing it.
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