Apple's stellar consumer satisfaction track record took a hit this year. With the rollout of its iOS 6 mobile operating system, the company unleashed Apple Maps, which turned out to be a rather glitchy navigation app. People were ticked at the app's shortcomings, but it was a surprise when Scott Forstall, the man in charge of iOS software, resigned from the company. Forstall had been a star employee for the past 10 years and was said to be close to the late Steve Jobs. He had been considered a viable CEO candidate at Apple (AAPL, Fortune 500).
Besides Forstall, retail store chief John Browett stepped down after only nine months in the job. During his term, Browett slashed the number of personnel in stores, which tarnished the company's customer service cred. Apple CEO Tim Cook was forced to apologize to customers for both Apple Maps and the sparsely staffed stores.
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