Joie de Vivre Hotels was on the verge of failing when founder Chip Conley held a series of retreats to ask employees, from managers to bellhops, how they would turn things around for the California chain. Feeling more invested afterward, workers went into overdrive to attract business. "The more you give people a voice, the more they step up," he says. The company survived -- and Conley grew it to $250 million in sales.
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