Your Wireless Future
The next phase of the mobile revolution is about to begin, thanks to high-speed networks, smart applications, and a new generation of portable gadgets.
by Carlo Longo, Business 2.0 Magazine

(Business 2.0 Magazine) - Want to get a sense of where wireless technology is headed? Think back to where the Internet stood at a similar point in its development - say, sometime around 1998. Back then the computer had already become a fixture in a majority of American homes, while the Web and e-mail were just beginning to reshape the way people interact, socialize, and shop. But better things were yet to come: At a time when 98 percent of Internet households still connected to the Net via dial-up modems, the telecom industry was spending billions to make broadband access more pervasive.

Fast-forward to 2006. Today, 55 percent of U.S. homes have high-speed Internet access, and the industry is experiencing another wave of innovation as entrepreneurs create new products and services to exploit today's faster networks.

Meanwhile, though more than half of all Americans now own mobile phones, most handsets are still limited by slow connection speeds. But this, too, will soon change. Three of the four major U.S. carriers switched on high-speed 3G networks in 2005, and Wi-Fi hotspots continue to proliferate, with places like Philadelphia and San Francisco planning to create citywide Wi-Fi networks. "We're connected in our homes. The next step is to be connected wherever we are," says Derek Kerton of wireless consultancy the Kerton Group.

And that's only part of the story. Technologies like Wi-Max could introduce more competition by eliminating the advantages that telephone and cable companies now enjoy thanks to ownership of the wires that deliver broadband into homes and offices.

Unlike a Wi-Fi hotspot, which provides wireless access within a radius of just a few hundred feet, Wi-Max creates a wireless cloud big enough to cover several square miles. "It's hard to get excited by the technology as it exists now," says James Enck, an analyst at Daiwa Securities SMBC Europe. "But when you look at everything that's happening, it starts to get really interesting."

Put simply, we're on the cusp of a dramatic transformation that will extend far beyond the mere ability to download e-mail, photos, and webpages more quickly. Plentiful wireless bandwidth, coupled with more sophisticated mobile devices, will usher in a new generation of wireless tools and services. On the pages that follow, you'll get an advance look at some of the technologies that promise to make this new era of mobility truly revolutionary.


The Everywhere Office

Alas, the mobile future won't be all play and no work. In many cases, mobile devices will stand in for laptops to handle basic workplace tasks like e-mail, messaging, Web access, and manipulating documents. Convergence will be the watchword, but with a business-oriented twist: On the road, workers will be able to remotely access essential contacts, scheduling information, and business documents.

Likewise, productivity-oriented convergence will combine the pervasiveness of the cellular grid with the versatility of IP-based data networks and the organizational capabilities embedded in many corporate phone systems. Voice-mail, extension dialing, and staff directories will be fully accessible from next-generation mobile devices, while BlackBerry-style e-mail will become commonplace, at a fraction of the current cost.

Professionals will have tools to help manage the flow of their communications, in the form of applications that prioritize incoming calls and messages. The bad news is that, thanks to broadband wireless networks, you'll never really be out of touch. On the bright side, however, you'll also have more sophisticated ways to control how and when you're reachable.

Companies to Watch


Location: St. John's, Newfoundland

Service: Push e-mail

Description: Delivers BlackBerry-like functionality using open-standard e-mail software.


Location: Ottawa, Ontario

Service: Call prioritization

Description: Intercepts and prioritizes incoming calls by linking to calendar and IM information.

Popular Telephony

Location: New York

Service: IP-based PBX

Description: Offers a peer-to-peer VOIP-based phone exchange that doesn't require a central server.


Location: Plano, Texas

Service: Mobile productivity

Description: Develops software to view and edit Microsoft Office files on mobile devices.


Location: Campbell, Calif.

Service: Remote PC access

Description: Provides access to files stored on users' computers from mobile handsets and resizes them for viewing on small screens.

Voice Communication

A Flexible Presence

Although high-speed wireless networks will enable many new services, voice communication will remain the most important task for most mobile devices. But here, too, change is afoot. Today wireless data services are treated as applications that run on top of cellular voice networks.

But ultimately the reverse will be true: As mobile networks shift to Internet-based protocols, voice will become just another application running on what is essentially a data network. In the meantime, many mobile devices will enable consumers to route their voice calls over the most efficient (or inexpensive) network available. If you get better wireless coverage inside your home with Wi-Fi, for example, conversations can be carried by VOIP. Outside the home, however, your calls will be transferred to a more pervasive cellular network.

The way we communicate will also change as technology highlights the importance of "presence." Presence is simply real-time information about the status of a user. (Think of the "away" message that can be displayed on many instant-messaging systems.) On a mobile device, presence data will become more nuanced to indicate your location, busyness, or even mood. When advanced networks enable virtually any kind of communication anywhere, presence information will become the most basic way to encourage (or discourage) different kinds of contact.

Companies to Watch

Bridgeport Networks

Location: Chicago

Service: Mobile VOIP

Description: Automatically and seamlessly switches calls between mobile and IP-based networks.


Location: Richmond, British Columbia

Service: PC-to-mobile VOIP

Description: Extends any computer-based Skype connection to a user's mobile phone.

Kineto Wireless

Location: Milpitas, Calif.

Service: Fixed-mobile convergence

Description: Offers products that make it possible to access cellular network services via Wi-Fi.


Location: London

Service: P2P VOIP

Description: Rolling out VOIP services over European 3G networks for Pocket PC while also developing Symbian versions of its client.


Location: San Mateo, Calif.

Service: Presence systems

Description: Extends presence information to make colleagues reachable via different IM systems and office or mobile phones.

Location-based services

Here You Are

When advanced networks are available everywhere, location data will become the key to determining what kind of information is most relevant at any given time. The obvious location-based services - the ones available today - are basic mapping, direction finding, and Yellow Pages-style listings.

Even better are so-called mashup services that let users create, tag, and annotate their own maps. These have found a niche on the Web, but they'll be even more useful when adapted for wireless use. Some tips will be passive, like a flagged comment that "this restaurant serves good barbecue." Others will be more active, making it possible to leave a location-based "note" outside the corner store so your spouse will receive a reminder to pick up some milk when he or she walks by on the way home.

Services that push location-based information to users will have tremendous potential. That could entail letting you know when family or friends are nearby, or it could mean signaling when you're close to an event or attraction that matches your interests. (Naturally, this has marketers salivating at the potential to hit users with timely, location-based ad messages as well.)

Meanwhile, the venerable bar code is likely to play a prominent role in facilitating communication between the mobile and physical worlds. Camera phones will do double duty as input devices for bar-code-recognition software that links information tied to specific places, displays, or attractions, while mobile screens will be able to display bar codes that authorize entry to theaters, concerts, transit systems, or even airline flights. In many different ways, your mobile device will be your ticket to ride.

Companies to Watch

Bones in Motion

Location: Austin

Service: Location-aware software

Description: Uses GPS to turn mobile phones into exercise-tracking devices.


Location: San Francisco

Service: Personalized mapping

Description: Lets users flag locations from their mobile phones to create customized maps marked with their own notes.


Location: New York

Service: Location-based social software

Description: Enables people to tag a location with notes or images. Notations are shared when friends approach the location.


Location: Zurich

Service: Social Location directory

Description: Users tag locations to find other users or related places nearby.


Location: Waterloo, Ontario

Service: Mobile bar-code software

Description: Connects the mobile Web to the physical world by using camera phones as bar-code readers.

Entertainment/social networking

Mobilizing the Buddy List

As high-speed wireless networks become ubiquitous, portable devices will become an essential way to stay connected to friends, family, and shared experiences. Call it the "mobile you" - a personalized set of social and entertainment services that will be available anytime, anyplace.

Some of these are already starting to appear, in the form of mobile TV and streamed audio that turn phones into broadcast media receivers. Going forward, however, the most compelling mobile content may come from users themselves. Just as TiVo lets couch potatoes "time-shift" to watch their favorite TV shows whenever they want, mobile networks will allow users to "place-shift" as well.

Whether stored remotely on a home computer or archived on a network-accessible server or simply grabbed from the Web, personal content of all types - music, video, photos, blog posts - will be accessible everywhere. It will also be shared, as wireless networks are harnessed to social-networking tools to enable the exchange of real-world experiences, almost in real time. So if a college student attends a concert, he'll be able to share more than just photos and sound clips; by comparing location information against his contact list, he'll be able to find out which of his friends are also at the show. Likewise, mobile gaming will become a more social experience as network connections turn the real world into a sprawling game environment. Anyone up for a citywide game of whodunit?

Companies to Watch


Location: Emeryville, Calif.

Service: Mobile TV and video

Description: Streams live TV broadcasts and video content to mobile-device users.


Location: Corvallis, Ore.

Service: Mobile music

Description: Extends social music services (like and Pandora) beyond the reach of the wired Internet.


Location: New York

Service: Mobile content sharing

Description: Delivers RSS feeds to mobile phones and lets users pass them along.


Location: London

Service: User-created content

Description: Allows mobile users to blog or share photos and video.

Sling Media

Location: San Mateo, Calif.

Service: Remote content access

Description: Uses Internet connections to transmit DVR content or local TV from users' homes to remote laptops or smartphones.

Tomorrow's wireless devices

A New Window on Your World

Wireless networks are only as useful as the devices we use on them. That's why the grainy screen of your trusty flip-phone probably won't cut it, and neither will its anemic processor. Tomorrow's mobile devices will come in a variety of configurations and designs, but most will share some general characteristics: high-resolution touchscreens, powerful processors, vast amounts of storage space, and an intuitive input system.

A few current devices offer elements of these features, but the total package has yet to reach the market. For product designers the focus will be on versatility, expandability, and convergence. This trend is already making an impact: Last year Nokia became the world's biggest camera manufacturer, shipping more than 100 million digital cameras in its phones.

It also built 46 million phones that can play digital music - a figure that exceeds the 42 million iPods sold by Apple. The device of the future will be powerful enough to usurp many of the capabilities of today's stand-alone gadgets, while wireless personal-networking protocols like Bluetooth will make it simple to connect to other handhelds and computers. But one popular feature of today's phones will remain unchanged: Despite all the added functionality, next-generation tools will still slip easily into your pocket.

Full Keyboard

While voice recognition may be used in some circumstances, text will remain the primary way to interact with portable devices. And for text entry, nothing beats the power of a traditional "qwerty" keyboard.

High-resolution Touchscreen

To display maps, videos, games, and mobility applications, handheld devices will need large, high-quality displays. Touchscreen functionality will give the user interface extra versatility.

Specialized Chipsets

A typical processor won't be able to handle all the demands placed on next-generation devices. They'll need specialized chips for audio and video, as well as software-defined radio capabilities to provide access to a wide range of networks and carrier frequencies.

Ample Storage

Music libraries and video files are unwieldy. Yet demand for multimedia content will likely dictate that tomorrow's devices come equipped with multigigabyte capacity.

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