Don't let hotels 'walk' on you!
By Barney Gimbel, Fortune Magazine

(Fortune Magazine) -- "You're never going to believe this," a top executive from a major hotel chain told me, "but I just got walked from our hotel to this dump near Central Park."

It seems even hotel executives aren't immune from the recent surge of travelers showing up at hotels and being told there's no room for them. (Hotel folks call it "getting walked.")

It happens because, like airlines, hotels tend to overbook their rooms when demand is high for fear of not achieving full occupancy. Sometimes big-city hotels can overbook by as much as 20% (the average is about 10%).

That means even with a confirmed reservation, the front-desk clerk will send you to another hotel at the first one's expense--a headache for a busy traveler.

So how do you avoid this? Besides checking in early and being a member of the hotel's loyalty program, ask for a written or e-mailed confirmation when you book and bring it with you.

Then call to confirm two or three days before you arrive, get the agent's name, and ask to have your call noted in the reservation. And ask for a better room while you're at it--you have nothing to lose.  Top of page

YOUR E-MAIL ALERTS
Follow the news that matters to you. Create your own alert to be notified on topics you're interested in.

Or, visit Popular Alerts for suggestions.
Manage alerts | What is this?
Market indexes are shown in real time, except for the DJIA, which is delayed by two minutes. All times are ET. Disclaimer LIBOR Warning: Neither BBA Enterprises Limited, nor the BBA LIBOR Contributor Banks, nor Reuters, can be held liable for any irregularity or inaccuracy of BBA LIBOR. Disclaimer. Morningstar: © 2014 Morningstar, Inc. All Rights Reserved. Disclaimer The Dow Jones IndexesSM are proprietary to and distributed by Dow Jones & Company, Inc. and have been licensed for use. All content of the Dow Jones IndexesSM © 2014 is proprietary to Dow Jones & Company, Inc. Chicago Mercantile Association. The market data is the property of Chicago Mercantile Exchange Inc. and its licensors. All rights reserved. FactSet Research Systems Inc. 2014. All rights reserved. Most stock quote data provided by BATS.
Market indexes are shown in real time, except for the DJIA, which is delayed by two minutes. All times are ET. Disclaimer LIBOR Warning: Neither BBA Enterprises Limited, nor the BBA LIBOR Contributor Banks, nor Reuters, can be held liable for any irregularity or inaccuracy of BBA LIBOR. Disclaimer. Morningstar: © 2014 Morningstar, Inc. All Rights Reserved. Disclaimer The Dow Jones IndexesSM are proprietary to and distributed by Dow Jones & Company, Inc. and have been licensed for use. All content of the Dow Jones IndexesSM © 2014 is proprietary to Dow Jones & Company, Inc. Chicago Mercantile Association. The market data is the property of Chicago Mercantile Exchange Inc. and its licensors. All rights reserved. FactSet Research Systems Inc. 2014. All rights reserved. Most stock quote data provided by BATS.