CNNMoney.com
Companies Economy International Corrections Pre-market Trading After-hours Trading Winners/Losers/Actives Bonds Currencies Commodities World Markets Money Magazine Real Estate Mutual Funds Taxes Ask the Expert Money 101 Autos Loan Center Best Places to Live Ask the Expert Millionaires in the Making Ultimate Guide to Retirement Retirement Calculators Best Funds Ask the Mole Best Places to Retire Personal Tech Big Tech Blog Techland Blog Sectors and Stocks Fortune 500 Techs Tech Talk 100 Best Places to Launch Ultimate Resource Guide Small Biz Makeovers FSB 100 Ask & Answer Fortune 500 Technology Investing Management Rankings Main Create Portfolio Edit Portfolio Create Alerts Edit Alerts
'Now Is the time to invest'
How Avon will put big money to work.
By Andrea Jung

(Fortune Magazine) -- We're in the middle of a turn-around. We've eliminated 10% of our workforce, cut almost 30% of our management, and reduced 15 layers to eight. This brings us closer to the market. It also helps us cut costs by almost $200 million annually. Now I have to decide, how do we invest those savings?

We're increasing ad spending more than 50% this year and will double it by 2008. Beyond that, we're investing in innovation: The game in beauty is changing so much, if your product isn't high tech or can't make a unique performance claim - plump your lips, reduce your lines, look glossy, and stay on for 24 hours - you can't go to market today. I'm not just talking about a $20 lipstick, but a $5 lipstick! We've spent $100 million on a new R&D center.

We also need to invest in the Internet. In the U.S. more than 70% of our representatives are online. But outside the U.S. the numbers are significantly lower. I was recently in Turkey, where only 10% of the population has Internet access at home. Yet almost 95% of our sales in Turkey are submitted online -our representatives go to Internet cafés. So I believe we can move a lot faster to get all our representatives online. Our IT team has developed a global Internet platform, and I've put one of our top strategists full-time on the case.

We're also increasing investments in key geographies, like China, where we've rapidly built a sales force of 188,000 since we received our national direct-selling license in March. India is the other top priority. Right now we have about 60,000 representatives in India, which sounds like a lot but translates to only 0.04 per thousand population. India has more than 300 million women between ages 15 and 64, and a rising middle class. In developed markets, annual per capita spending on beauty is between $100 and $200, compared with $40 in Russia and Brazil and $5 in China. But it's only $1 in India. Does that sum define a small market or does it define market creation waiting to happen? I say it's the latter.

Interviewed by Patricia Sellers who contributed to this article. Top of page

YOUR E-MAIL ALERTS
Follow the news that matters to you. Create your own alert to be notified on topics you're interested in.

Or, visit Popular Alerts for suggestions.
Manage alerts | What is this?
© 2008 Cable News Network. A Time Warner Company. All Rights Reserved. Terms under which this service is provided to you. Privacy Policy
Copyright © 2008 BigCharts.com Inc. All rights reserved. Please see our Terms of Use.
MarketWatch, the MarketWatch logo, and BigCharts are registered trademarks of MarketWatch, Inc.
Intraday data provided by Interactive Data Real-Time Services and subject to the Terms of Use.
Intraday data is at least 20-minutes delayed. All times are ET.
Historical, current end-of-day data, and splits data provided by Interactive Data Pricing and Reference Data.
Fundamental data provided by Morningstar, Inc..
SEC Filings data provided by Edgar Online Inc..
Earnings data provided by FactSet CallStreet, LLC.