CNNMoney.com
Companies Economy International Corrections Pre-market Trading After-hours Trading Winners/Losers/Actives Bonds Currencies Commodities World Markets Money Magazine Real Estate Taxes Jobs Ask the Expert Money 101 Autos Mutual Funds The Help Desk Loan Center Best Places to Live Ask the Expert Ultimate Guide to Retirement Retirement Calculators Best Funds Best Places to Retire Fortune Brainstorm Tech Apple 2.0 Blog Big Tech Blog Sectors and Stocks Tech Talk Resource Guide Small Business Makeovers Questions & Answers Small Business Video 100 Best Places to Launch FSB 100 Fortune Small Business Fortune 500 Brainstorm Tech Investing Management C-Suite Rankings Main Create Portfolio Edit Portfolio Create Alerts Edit Alerts
Act Customer-Centric
By Larry Seltzer

(FORTUNE Small Business) – Version 6.0 of the venerable contact manager ACT! ($199.95) improves upon its traditional strengths as an electronic Rolodex, calendar, and task manager by integrating data from other programs to help individuals in sales and customer service. For instance, you might have an Excel spreadsheet with pricing information. ACT! 6.0 lets you reference the pricing info from the sheet directly in its program, so you can build an invoice with current prices that change as prices change. ACT! 6.0 also improves integration with e-mail programs, specifically Microsoft Outlook and Lotus Notes. Right from the client record you can get quick access to relevant e-mails, notes, even saved web pages, putting everything you need to know about your customers in front of you. --L.S.