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Table of Contents:VOL. 17, NO. 8 - October 2007
Startup
Who will win the entrepreneurial vote?An exclusive Zogby poll for FSB shows that a plurality of small-business voters are still undecided about the presidential election. Republican Mitt Romney had the most fans. (more)
New laws against too-soon expiration dates on gift cards hurt spas, salons, and restaurants. (more)
Local laws that limit beer tastings hurt independents. (more)
Employers can now cut insurance co-pays for workers who follow healthier lifestyles. (more)
A small business in Hawaii brings in a healthy profit by breeding and shipping more than 5,000 of these creatures a year. (more)
Cover story
Extreme Customer ServiceDo your clients love you? Surveys show that more consumers than ever are fed up with bad service. Find out how to win and retain new accounts from fast-growing small businesses across the country. (more)
If you stumble, say you're sorry, and then scramble to make it up to the customer. (more)
Learn from these successful companies how to attract and keep clients. (more)
Meet two business owners who recovered after customer service disasters. (more)
Here's what entrepreneurs and experts advise to keep clients smiling. (more)
Features
Need more workers? Try a robotAutomation is becoming more affordable for small business owners interested in cutting manufacturing costs. (more)
With a new marketing plan and product packaging, a small fishing tackle manufacturer snags big deals. (more)
A biotech startup promises accurate prenatal tests without the risks of traditional amniocentesis. (more)
A small business owner puts three packages to the test. (more)
At his Midwestern headquarters, Bill Penzey tells FSB how home cooks fueled his seasonings empire. (more)
A small business owner gives in and files for Chapter 13 - and discovers it was the smartest decision he's ever made. (more)
I moved my firm to the mountains of Vermont after 9/11 - and changed my life for the better. (more)
A long-established foundry is losing money. While the owners think the answer is new customers, FSB's team of experts focus on solving management woes in our latest Makeover. (more)
While enjoying the world's shortest commute, I built a robust paving business. (more)
Many business owners believe a price increase will drive customers away. But those offering something unique may be surprised by their pricing power. (more)
The feds are renewing threats of jail for those who hire illegals. But while the latest rules stir fear, there's little hope for enforcement or reform. (more)
Off hours
Paul Revere's ride - for cyclistsTravel back in time on a sometimes harrowing trek inspired by the famous patriot's midnight journey. (more)
The redesigned C-class offers car nuts some fresh twists on an old favorite. (more)
Local entrepreneurs offer green places to stay, eat, and shop. (more)
A local newsstand draws Francophiles with its authentic ambiance. (more)
Forget MP3 players. This entrepreneur prefers old-school audio gear. (more)
Cool new kitchen gear from 8 small firms. (more)
FSB Magazine archive search
FORTUNE Small Business RECENT ISSUES
All magazine archives: 2004 | 2005 | 2006 | 2007
Best places to launch
FSB and the Kauffman Foundation present 50 great towns in which to grow your business. (more)
Innovation Nation
How to come up with game-changing ideas for your business (more)
How we got started
Seven superstar entrepreneurs explain how they built global brands from scratch. (more)
FSB 100
Despite the Great Recession, an elite group of small, public companies are thriving. Read on to find out how these fast movers got where they are today. (more)
The new leader
Free beer, generous vacation leave, and a say in company decisions - see how innovative companies are inspiring workers and boosting the bottom line. (more)
FEATURES
Entrepreneurs are finding that creating eco-friendly offices costs a bit more up front but can deliver lasting benefits. |more|
More cities are requiring restaurants to tell customers how much fat is in that burger. Smart business owners are embracing the trend. |more|
At the Bitter End, some of the world's best sailors take amateurs - including many entrepreneurs - on a wild ride. |more|
FSB's makeover squad helps a shoemaking couple chart a growth plan. |more|
Facing a dwindling supply of American tech workers, employers struggle to hire skilled foreigners. |more|

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Most stock quote data provided by BATS. Market indices are shown in real time, except for the DJIA, which is delayed by two minutes. All times are ET. Disclaimer.

Morningstar: © 2014 Morningstar, Inc. All Rights Reserved.

Factset: FactSet Research Systems Inc. 2014. All rights reserved.

Chicago Mercantile Association: Certain market data is the property of Chicago Mercantile Exchange Inc. and its licensors. All rights reserved.

Dow Jones: The Dow Jones branded indices are proprietary to and are calculated, distributed and marketed by DJI Opco, a subsidiary of S&P Dow Jones Indices LLC and have been licensed for use to S&P Opco, LLC and CNN. Standard & Poor's and S&P are registered trademarks of Standard & Poor’s Financial Services LLC and Dow Jones is a registered trademark of Dow Jones Trademark Holdings LLC. All content of the Dow Jones branded indices © S&P Dow Jones Indices LLC 2014 and/or its affiliates.