support.com®, a leading online consumer technology services company, will present best practices on applying Agile research and development methodologies in a multi-site development environment to members of the Silicon Valley Product Management Association on November 4 in Santa Clara, CA.

support.com is changing the way consumers manage their technology. It is also advancing a company's ability to leverage modern R&D processes across a global development team.

During his presentation, James Morehead, VP of Product Management and Consumer Experience at support.com, will detail support.com's successful implementation of Agile development (using the Scrum methodology) to a multi-site development environment and key learnings derived from its experience to help other companies better leverage their R&D investments.

"Agile development has played a key role in our ability to keep pace with the dynamic technology landscape and build on our R&D advantage in the technology services market. By sharing our story we hope to help other Silicon Valley companies get the most from their R&D investment," said Morehead.

Morehead will also discuss how Agile development helped support.com more rapidly respond to the evolving needs of today's technology-dependent consumers, more easily support a growing and diverse set of partners and make its North American Solutions Engineers more efficient and productive.

About support.com

support.com, Inc. (NASDAQ: SPRT) provides Instant Technology Relief® to consumers and small businesses via channel partners and the www.support.com site. support.com is a pure play technology enabled services company that is changing the way people manage their technology. Until recently consumers and small businesses dealt with technology issues with a trip to the computer repair shop or a long wait for a technician. Now support.com's expert North American Solutions Engineers can provide a quick, cost-effective and satisfying technology support experience over the internet and the phone using support.com's advanced technology platform. By serving as a trusted advisor, support.com is committed to helping consumers and small businesses realize the promise of their technology.

support.com and the SupportMan Logo are trademarks or registered trademarks of support.com, Inc. or its affiliates in the US and other countries. Other names may be trademarks of their respective owners.

For more information visit www.support.com.

Contact:
Jonathan Poretz
Double Forte for support.com
(415) 848-8109
jporetz@double-forte.com
Monica Diaz
support.com
(650) 556-8909
monica@support.com