CNNMoney.com
Companies Economy International Corrections Pre-market Trading After-hours Trading Winners/Losers/Actives Bonds Currencies Commodities World Markets Money Magazine Real Estate Taxes Jobs Ask the Expert Money 101 Autos Mutual Funds The Help Desk Loan Center Best Places to Live Ask the Expert Ultimate Guide to Retirement Retirement Calculators Rules of Retirement Best Funds Best Places to Retire Fortune Brainstorm Tech Apple 2.0 Blog Big Tech Blog Sectors and Stocks Tech Talk Resource Guide Small Business Makeovers Questions & Answers Small Business Video 100 Best Places to Launch FSB 100 Fortune Small Business Fortune 500 Brainstorm Tech Investing Management C-Suite Rankings Main Create Portfolio Edit Portfolio Create Alerts Edit Alerts

 
•  Best and worst places to shop
 
Retailer rankings
NEW YORK (CNN/Money) - In its latest ranking of retailers, market research firm BIGresearch evaluated some of the nation's largest chains in terms of the behavior of the sales staff and merchandising the products that they sell.

Separately, market research firm Vividence came out with its first-ever ranking of top 20 online merchants, grading them on customer experience, visual appeal, efficiency of the Web site's search engine and overall ease of use.

Here are the results:

Ranking 1: Retailers with the most courteous employees
Rank Retailer
(assuming each retailer in the ranking has the same size customer base)		 Retailer
(rank by popular vote)
1 Nordstrom Wal-Mart
2 Wal-Mart Target
3 Meijer Home Depot
4 Safeway Lowe's
5 Target Publix
6 Kroger Best Buy
7 Kohl's Kroger
8 Albertson's Sears
9 Sam's Club Safeway
10 Costco Kohl's
11 Lowe's Albertson's
12 Publix Meijer
13 Kmart Kmart
14 Best Buy J.C. Penney
15 Home Depot Nordstrom
16 J.C. Penney Sam's Club
17 Sears Walgreen
18 Walgreen Costco
Source: BIGresearch

Ranking 3: Top 20 Online retailers ranked in terms of customer experience
Rank Retailer
1 Amazon.com
2 Barnesandnoble.com
3 Circuit City
4 eBay
5 Lands' End
6 Gap
7 L.L. Bean
8 Yahoo! Shopping
9 Eddie Bauer
10 Office Depot
11 Staples
12 Macy's
13 Sears
14 Wal-Mart
15 Best Buy
16 Froogle
17 Target
18 Nordstrom
19 J.C. Penney
20 Costco
Source: Vividence
Ranking 2: Retailers best at displaying products and prices
Rank Retailer
1 Nordstrom
2 Best Buy
3 Target
4 Costco
5 Meijer
6 Kohl's
7 Lowe's
8 Wal-Mart
9 Sam's Club
10 Sears
11 Walgreen
12 J.C. Penney
13 Home Depot
Ranking 2: Retailers worst at displaying products and prices
Rank Retailer
1 Dollar Store
2 Big Lots
3 Kmart
4 Dollar General
5 Family Dollar
6 Ross Store
Source: BIGresearch
© 2009 Cable News Network. A Time Warner Company. All Rights Reserved. Terms under which this service is provided to you. Privacy Policy. Advertising Practices.
Live Quotes automatically refresh, but individual equities are delayed 15 minutes for Nasdaq, and 20 minutes for other exchanges. Market indexes are shown in real time, except for the DJIA, which is delayed by two minutes. All times are ET.
* : Time reflects local markets trading time. † - Intraday data delayed 15 minutes for Nasdaq, and 20 minutes for other exchanges. Disclaimer
Copyright © 2009 BigCharts.com Inc. All rights reserved. Please see our Terms of Use.
MarketWatch, the MarketWatch logo, and BigCharts are registered trademarks of MarketWatch, Inc.
Intraday data provided by Interactive Data Real-Time Services and subject to the Terms of Use.
Intraday data is at least 20-minutes delayed. All times are ET.
Historical, current end-of-day data, and splits data provided by Interactive Data Pricing and Reference Data.
Fundamental data provided by Morningstar, Inc..
SEC Filings data provided by Edgar Online Inc..
Earnings data provided by FactSet CallStreet, LLC.
Home | Contact Us | Advertise with Us | Corrections | Career Opportunities | Site Map
RSS | Email Delivery | Portfolio | Podcasts | Mobile | Widgets | User Preferences | Special Sections
| Magazine Customer Service | Download Fortune Lists | Reprints | Conferences | Business Leader Council