Ranking 1: Retailers with the most courteous employees |
Rank |
Retailer (assuming each retailer in the ranking has the same size customer base) |
Retailer (rank by popular vote) |
1 |
Nordstrom |
Wal-Mart |
2 |
Wal-Mart |
Target |
3 |
Meijer |
Home Depot |
4 |
Safeway |
Lowe's |
5 |
Target |
Publix |
6 |
Kroger |
Best Buy |
7 |
Kohl's |
Kroger |
8 |
Albertson's |
Sears |
9 |
Sam's Club |
Safeway |
10 |
Costco |
Kohl's |
11 |
Lowe's |
Albertson's |
12 |
Publix |
Meijer |
13 |
Kmart |
Kmart |
14 |
Best Buy |
J.C. Penney |
15 |
Home Depot |
Nordstrom |
16 |
J.C. Penney |
Sam's Club |
17 |
Sears |
Walgreen |
18 |
Walgreen |
Costco |
Source: BIGresearch |
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Ranking 3: Top 20 Online retailers ranked in terms of customer experience |
Rank |
Retailer |
1 |
Amazon.com |
2 |
Barnesandnoble.com |
3 |
Circuit City |
4 |
eBay |
5 |
Lands' End |
6 |
Gap |
7 |
L.L. Bean |
8 |
Yahoo! Shopping |
9 |
Eddie Bauer |
10 |
Office Depot |
11 |
Staples |
12 |
Macy's |
13 |
Sears |
14 |
Wal-Mart |
15 |
Best Buy |
16 |
Froogle |
17 |
Target |
18 |
Nordstrom |
19 |
J.C. Penney |
20 |
Costco |
Source: Vividence |
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Ranking 2: Retailers best at displaying products and prices |
Rank |
Retailer |
1 |
Nordstrom |
2 |
Best Buy |
3 |
Target |
4 |
Costco |
5 |
Meijer |
6 |
Kohl's |
7 |
Lowe's |
8 |
Wal-Mart |
9 |
Sam's Club |
10 |
Sears |
11 |
Walgreen |
12 |
J.C. Penney |
13 |
Home Depot |
Ranking 2: Retailers worst at displaying products and prices |
Rank |
Retailer |
1 |
Dollar Store |
2 |
Big Lots |
3 |
Kmart |
4 |
Dollar General |
5 |
Family Dollar |
6 |
Ross Store |
Source: BIGresearch |
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