Best Kept Secrets page1.1

Compare everything you do against your rivals.

HEWLETT-PACKARD CEO Mark Hurd loves numbers--and insists that his managers learn to love them too. Since Hurd came onboard last March, one of the key tools he's used to keep pace with rivals is his extreme form of industry benchmarking. Instead of comparing HP's sales and profits with Dell's or IBM's, the company now tracks itself against rivals by every conceivable measure. "We want to make sure we break down every unit and business function," explains Marius Haas, senior strategy officer at HP, "so we can become best in class in each one."

Here's how it works: Imagine a matrix with various business units running down the side (printing, servers, storage, IT services, etc.) and business functions across the top (finance, HR, marketing, R&D, etc.). Now create benchmarks for each of the 72 resulting cells and you have a good idea of how Hurd is managing the $87 billion company. The benchmarks are the best guess of where HP's rivals are going to be in 2007, based on more than a dozen variables, from real estate cost per square foot to operating expenses as a percentage of gross margin.

Before Hurd took over, HP measured itself primarily against IBM, using one very blunt tool: costs as a percentage of revenues. That ignored IBM's higher gross margins and the fact that it has more gross profit to spread around. Hurd's new benchmarking method formed the basis of HP's reorganization effort announced last July, through which HP has promised to save $3 billion by 2008. Already there is key evidence of success: Operating expenses as a percentage of gross margin dropped 2 percent in 2005, helping to fatten profits by $385 million. -- E.S.