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ClickSoftware Technologies Ltd. provides software products and solutions for workforce management and optimization both for mobile and in-house resources. Its solutions are offered individually or packaged into four main suites, which together make up the Service Optimization Suite, which includes Field Service Daily Suite, Roster (Shift Planning) Suite, ClickMobile and Mobility Suite and Forecasting and Planning Suite. The Field Service Daily Suite covers automatic decision making and optimization support to manage field service operations: commencing from appointment booking and scheduling during the period around the day of service, followed by real time scheduling and optimization during the day of service and culminating with reports and business metrics analytics after the day of service. The Roster (Shift Planning) Suite covers shift planning needs for both the manager as well as the employee to optimize the balance between staffing levels needed for serving customers and managing labor costs, and employee preferences. This suite is offered in several configurations for different industry verticals ranging from police forces to contact centers, and more. The ClickMobile and Mobility Suite covers the needs of the mobile individual and back-office staff for field data communication, such as sending jobs from the back office to the person's hand-held device, and the person's ability to accept/decline the job, report on progress and job completion, as well as up-selling by a repair technician, capturing customers' signatures, or sending the person's own time sheet to the back office. The Forecasting and Planning Suite covers tactical short term resource planning, such as vacation requests and training needs, as well as longer term capacity planning that addresses the question: what should be the size and skill mix of the field force in each of the territories. The company offers products, including ClickSchedule, ClickAnalyze, ClickLocate, ClickContact, ClickRoster, ClickPlan, ClickForecast. It also offers ClickSoftware Cloud Services, which include ClickSoftware Cloud Services, ClickCloud and ClickExpress. The ClickSchedule optimizes service scheduling and routing to improve workforce productivity by balancing customer, service and asset resources, and organizational preferences, including contractual commitments, priority, drive time, skills, and service and asset resources availability. The ClickAnalyze provides reporting, monitoring and service business analytics for workforce performance measurement and strategic decision support. The ClickLocate (LBS) captures the location information of a field service engineer and/or his or her vehicle obtained via GPS or other technology and integrates it with ClickSchedule for use in optimized scheduling. The ClickContact is a customer interaction management solution that enables self-service appointment booking, order updating, automatic customer notifications and customer satisfaction surveying. The ClickRoster provides interactive and automated workforce shift planning based on forecasted workload by quantities and skill requirements, rules and regulations, working contracts, engineer skills, calendar and preferences. The ClickPlan provides interactive and automated workforce planning for staffing and deployment of the field workforce based on forecasted workload. The ClickForecast provides field service workload forecasting to enable companies to project workforce capacity. The ClickSoftware Cloud Services enable the customer to utilize the full product offering in the cloud, thus gaining low total cost of ownership, shorter deployment period, minimal up-front investment, scalability and single sign-on from any location. The ClickCloud offers medium and large market enterprise customers an alternative to the classic on-premises deployment of the Service Optimization Suite. The ClickExpress offers SMB customers the ability to be up and running within a relatively short period of time, with the latest version of products. ClickSoftware Technologies was founded by Moshe BenBassat in 1979 and is headquartered in Petach Tikva, Israel.
|Moshe BenBassat||Chief Executive Officer & Director|
|Joel Jeselsohn||Chief Financial Officer|
|Danny Korach||Vice President-Research & Development|
|Israel Beniaminy||Senior Vice President-Product Strategy|
|Zvi Piritz||President-EMEA & APAC Regions|