CarMax, Inc. is as a holding company which operates as a retailer of used vehicles and wholesale vehicle auction operator. The company's operations are conducted through its subsidiaries. The unique CarMax consumer offer provides customers the opportunity to shop for vehicles the way they shop for items at other national retailers. It is structured around four customer benefits: low, no-haggle prices; a broad selection; high quality vehicles; and a customer-friendly sales process. It also sells new vehicles under various franchise agreements. The company provides customers with a full range of related products and services, including the appraisal and purchase of vehicles directly from consumers; the financing of vehicle purchases through CarMax Auto Finance, its own finance operation and third-party financing providers; the sale of extended service plans (""""ESP""""), guaranteed asset protection (""""GAP"""") and accessories; and vehicle repair service. Its finance program provides access to credit for customers throughout the credit spectrum. The company through its website carmax.com communicates offer in detail, search engine for finding the right vehicle and a sales channel for customers who prefer to complete a part of the shopping and sales process online. The website also offers complete inventory and pricing search capabilities. CarMax also provides customers with a range of other related products and services, including the sale of extended service plans, guaranteed asset protection and accessories; the appraisal and purchase of vehicles directly from consumers, and vehicle repair service. The company was founded by Richard L. Sharp and William Austin Ligon in September 1993 and is headquartered in Richmond, VA.