Converting from a robotic scripted environment to a conversational environment has helped AmEx build relationships with customers.
Influencing customers to tell others about their experience with American Express has turned from a cost to an investment in its business.
Focusing on service has helped American Express create value for customers, and shareholders.
National champions from Asia and South America are changing the makeup of the world's top chemical companies.
Andrew Liveris, CEO of Dow Chemical, says that government investment in energy and infrastructure will help manufacturers grow.
CEO Andrew Liveris says that domestic natural gas production will create jobs and could make the U.S. a net energy exporter.
Expansion of domestic gas production will help Dow expand in the U.S., according to CEO Andrew Liveris.
Michael White talks about his experience on the reality show and the importance of balancing confidence with humility.
CEO Michael White explains his company's symbiotic relationship with the NFL.
Excellent customer service and technological innovation are Michael White's models to keep his company competitive.
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In a multimedia feature, the private equity chief talks about the world economy and the growth potential of various sectors.More
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What fans of health-care reform can learn from the famous hospital's CEO.More
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In a multimedia feature, Pimco CEO Mohamed El-Erian talks about the post-Lehman, globalizing economy.More
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DuPont's chief sustainability officer, Linda Fisher, talks about the future economy of a greener planet. More
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In a multimedia feature, the Amex CEO talks about dealing with the new rules of finance. More
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New York City's school chancellor on taking on the toughest job in education. More
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How the D.I.Y. fix-it chain is shifting its strategy to deal with the housing crisis. More
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Despite a recession, and the uncertain future of health care reform, Amgen's CEO has a lot to smile about. More
