Our Terms of Service and Privacy Policy have changed.

By continuing to use this site, you are agreeing to the new Privacy Policy and Terms of Service.

How AmEx gets customers to be promoters

Leadership by Geoff Colvin Videos
Key tips from past leaders
Jeff Smisek 

"We are professional crisis managers in the airline business, and we're very good at it. We remain calm." Play

Patricia Yarrington

"In my life I had a number of people who were important and who set certain expectations. You start with your parents -- they always said, "You can do anything you want to, just put your mind to it." More