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"We are professional crisis managers in the airline business, and we're very good at it. We remain calm." Play

Patricia Yarrington

"In my life I had a number of people who were important and who set certain expectations. You start with your parents -- they always said, "You can do anything you want to, just put your mind to it." More

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In this ongoing interview series, FORTUNE senior editor-at-large Geoff Colvin examines the biggest challenges in business through conversations with top executives at the heart of those issues.
@geoffcolvin