Converting from a robotic scripted environment to a conversational environment has helped AmEx build relationships with customers.
Influencing customers to tell others about their experience with American Express has turned from a cost to an investment in its business.
Focusing on service has helped American Express create value for customers, and shareholders.
National champions from Asia and South America are changing the makeup of the world's top chemical companies.
Andrew Liveris, CEO of Dow Chemical, says that government investment in energy and infrastructure will help manufacturers grow.
CEO Andrew Liveris says that domestic natural gas production will create jobs and could make the U.S. a net energy exporter.
Expansion of domestic gas production will help Dow expand in the U.S., according to CEO Andrew Liveris.
Michael White talks about his experience on the reality show and the importance of balancing confidence with humility.
CEO Michael White explains his company's symbiotic relationship with the NFL.
Excellent customer service and technological innovation are Michael White's models to keep his company competitive.
Michael White says data on DirecTV customers tells him the affluent are staying afloat, while the less privileged are cutting back.
Reducing fishing inventory was just one mistake Wal-Mart learned from, according to CMO Stephen Quinn.
The smiley face is gone forever, but CMO Stephen Quinn says that Wal-Mart is constantly tuning its marketing stragegy according to the data it collects on its shoppers.
'Save money. Live better.' Wal-Mart's new sloagan represents an evolving transition of what the retailer stands for, according to CMO Sthephen Quinn.
The retailer has made an aggressive push with Facebook to promote its stores in their local areas, according to CMO Stephen Quinn.
It's not there yet, but Jim Buczkowski of Ford's Research and Innovation division says the automaker is working on driverless technology.
Jim Buczkovski of Ford's Research and Innovation division talks about how Ford's in-car technology uses cloud computing.
From Ford SYNC to other in-car systems, Ford's Jim Buczkowski says the automaker is trying to help drivers be more productive and safe.
Jim Buczkowski of Ford's Research and Innovation division discusses the automaker's vision for Ford SYNC and MyFord Touch.
Chicago Mayor Rahm Emanuel says he's making the Windy City's government more efficient and giving taxpayers more bang for their buck.
Chicago Mayor Rahm Emanuel says there's much more to making a city business friendly than just cutting taxes.
Chicago Mayor Rahm Emanuel is fighting for longer school days in Chicago in the face of opposition from teachers unions.
Chicago Mayor Rahm Emanuel shares his plans to fix a faltering public education system in his city.
Southern Co. CEO Thomas Fanning shares what his company's energy usage statistics can reveal about the nation's fiscal health.
Southern Co. CEO Thomas Fanning says his company can gain more market share by pushing more electro-technologies with increased efficiency.
Southern Co. CEO Thomas Fanning says there is no future without coal, and that the U.S. must find a viable way to continue its use.
Southern Co. CEO Thomas Fanning explains why his company is spending $6 billion to build the nation's first new nuclear plant in 30 years.
Maersk is pioneering a new industry standard with a 'fuel switch' in which a ship temporarily burns a cleaner fuel when close to land.
Although the world seems to have forgotten about piracy, Maersk CEO Nils Andersen says hundreds of sailors remain in harm's way.
It may sacrifice speed, but Maersk is reducing emissions and working to increase reliability in an infamously unreliable industry.
With room for 18,000 containers, Maersk's Triple-E class ship will be the largest ever to set sail. It's also the most energy efficient.
Harry Brekelmans, Shell's top strategist, talks about where his company is placing its chips with green energy.
Shell's chief strategist, Harry Brekelmans, says his company is preparing for a post-oil era, but he doesn't see it arriving anytime soon.
Harry Brekelman, Shell's chief strategist, explains why his company is spending $12 billion on a very, very big boat.
Shell's chief strategist, Harry Brekelmans, has positive projections for oil prices despite recent volatility.
Big picture changes at the Pentagon are shaping how we defend America's digital shores, according to USAF Maj. Gen. Suzanne M. Vautrinot.
Tips from USAF Maj. Gen. Suzanne M. Vautrinot on how to keep safe when crusing the Web on someone else's network.
USAF Maj. Gen. Suzanne M. Vautrinot explains how networks are built by taking information gleaned from past attacks by our digital foes.
USAF Maj. Gen. Suzanne M. Vautrinot talks about threats to American cyber security including nation states, 'hacktivists' and criminals.
The key to revolutionizing medical record keeping, says Genentech CIO Todd Pierce, is the patient.
Genentech CIO Todd Pierce explains how information technology is helping complement traditional medical research done in labs.
As the cost of gene mapping falls, Genentench CIO Todd Pierce says research is adapting to handle enormous amounts of new data.
Genentech CIO Todd Pierce says the marriage of tech and life science is rapidly expanding the capabilities of medical research.
The National Defense University's Linton Wells says cyberspace is a new 'domain' that the U.S. must defend as it does air, land, and sea.
The National Defense University's Linton Wells talks about how to track cyberspace attacks while preserving privacy and internet anonymity.
The National Defense University's Linton Wells on trends in cyber security and the increasing threat from online organized crime.
Modern cyber security programs involve tens of millions of lines of code. But an attacker needs only 125 lines to wreak havoc.
Motorola Mobility CEO Sanjay Jha explains how Larry Page differs from previous Google CEO Eric Schmidt.
David Petersen, CEO of Sense Networks, thinks where we go has much to say about who we are.
While companies and consumers alike can gain from location-based data, Sense Networks CEO David Peterson says privacy is paramount.
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